El Nido Reef Strand Resort

The hotel was well located close to downtown with tricycle service. The staff was very friendly and breakfast made us enjoy and have energy for the island hopping . The hotel needs some renovation, the pillow cases were not washed from previous guests, and the washing stand had a leak causing malodor. The pool was nice and they did have beach access, but it was not proper for swimming.

The hotel is located in quite an isolated place - it is very quiet but the road to the hotel is quite tough: only some of the transport can reach the hotel due to the narrow street which connect the beach and El Nido town. So if you want a ride, you need to ask this hotel to pick you up or drop to the beach (it is free at the daytime). By foot it takes around 15 minutes to get to the town. I loved the view and the pool, the breakfast is tasty (truly loved the tocino), I enjoyed the service. The room is big and clean. Definitely recommend if you like a quiet and peaceful atmosphere.

El sitio está un poco dificultoso para llegar en tuk tuk. Caminando es un paseo no muy largo , pero por la noche está bastante oscuro. Pero el encanto del hotel esque está alejado del pueblo y las vistas son magníficas. En cuanto al desayuno un poco flojo y repetitivo .la habitación está bastante bien . En definitiva cumplió mis expectativas.

Condition, access, unhelpful attitude which appears to have been rubbed off from the owner. Could not understand why suitcases were entered into on more than one occasion,although nothing had gone missing and on the latter the combination lock code was changed.The owner was least interested or concerned. Had to leave a day earlier despite having paid for the stay. Have previously put a review on this but cannot seem to access it. Please stay away to avoid disappointment .

Overview: Please avoid this hotel if you can. I know a lot of people in the review section have shared the same bad experience we have. It's evident that they have not fixed their hotel and attitude and you will likely experience the same - you have been WARNED! Also, I am sure you have noticed the very suspicious distribution of ratings given (lots of very bad and very good reviews). I am pretty sure these have been tampered with, please DO NOT TRUST this... Our Story: Me and my family booked a stay in mid-March 2023 for 5 nights at El Nido Reef Strand Resort. We paid a relatively premium price, comparable to some big hotels like the well-known Lime Resort, and were expecting a similar quality, as you should. This, however, was not a problem for us as we wanted to enjoy our holiday to the fullest - the pictures presented online (agoda.com) looked very nice and there was a beach view which we felt justified the price. Upon arriving at the hotel, we were very disappointed. It was comical, like meeting your Tinder date that looked nothing like the photos - we were catfished... Here are the highlights of our first impressions: - The overall condition of the facilities looked worn out compared to the pictures, not very clean, broken jacuzzi, disappointing beach. - The airconditioner (a very important part of any hotel in the Philippines) in our room was barely functional. It was placed in the most obscure part of the room so that the airflow was non-existent, facing down into the space between the window/door and curtains so that the air was trapped in between unless we exposed ourselves to the outside. - The furniture in our room was covered in mould, the shower pressure was very low, the sink faucet barely hanging onto the sink and a variety of insects (wasps and cockroaches) enjoying our stay with us :) The condition of the facilities alone would have warranted a 2-star review but the interactions with the owner are what really bring it down to a big, fat ZERO. Like anyone, we felt very unhappy with the hotel and proceeded with trying to cancel our stay and obtain a partial refund. Upon the owner hearing about this, he started confronting us, being very rude to my mother and raising her voice at her, and being very adamant that we WILL NOT receive a refund instead of trying to ensure the rest of the stay is compensated for with BASIC, good customer service. Of course, we told him about our reasons for cancelling, but his only response was to GASLIGHT us and try to discredit our genuine complaints. Absolutely ridiculous! Later on in the same evening, we asked for extra pillows just so that my mother could sleep a bit better. Not only could they not provide a simple necessity, but the owner had to add a bit more rudeness to this interaction as well. The very next day, we decided we would leave but before doing so we decided to have a swim in the pool because we had already paid for it. The next thing you know, the owner is pointing his came

Terrible customer service.. AVOID! For the price paid, you really will not get you stays worth. The photos advertised did not depict our experience during our stay. There were several issues, including a broken faucet, mould on the bed, and the air-conditioned placed in a odd place where it did not cool the room after blasting it on for several hours. If you enjoy cleanness and want to avoid mosquitos and cockroaches, then this is not the hotel for you. Upon raising these issues with the manager to request a partial refund, we were met with a terrible attitude and complete unprofessionalism. He was very confrontational and overall unpleasant to speak to. We were then subjected to being filmed for the rest of our paid stay. What was supposed to be a relaxing experience turned into a nightmare, which is very unfortunate as it was our first time in El Nido and did not expect such treatment. I recommend trying other hotels such as Tandikan, where we had a much more pleasant stay and did not have any of these issues.