The lodge staff was very kind and responsive. The lodge itself is OK. The rooms are big, but noisy due to the flooring an a main hall that goes down to the main breakfast/lobby room and the door to the hall is left open a lot by guests and when the wind is blowing, which is a lot. The pillows are only a piece of foam rubber. The breakfast is ok, pre-packaged pastries and bread, canned fruit, maybe with some cut up fresh apple. The meats and cheeses were a nice option. My main complaint would be that the lodge does not offer any night meals, but they cater large groups that take up the lobby lounge space, are very loud, and guests are forced to their rooms waiting for the large groups to leave. The lodge is part of the "Patagonia Group", so I assume that the other hotels in the group offer a simple dinner to their patrons at the Vertical Lodge, but actual lodge guests don't get that option.
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