HSM Reina del Mar

We knew it was a 3 star (although TUI claimed it was a 3 star plus almost a 4 star it’s not). We were half board. Location wise it is 300m from the beach which is very nice . But what they don’t mention is that it’s a steep uphill walk along narrow streets. There is a good supermarket if you walk father up Eroski and a good bakers beside it. It’s 10 minutes drive from Palma airport just get a taxi don’t bother with the transfer services which were charging 3 times more. Good ice cream place rey de helado on way to the beach. One big note - the resort is hugely popular with German’s . Arenal is full of German bars, restaurants, techno clubs , bratwurst vendors and German beer gardens). The arenal area does not feel Spanish at all even the street vendors speak first in German. This is not an understatement the area is catered mainly for Germans and Dutch. It’s still a good resort to chill and enjoy but it’s worth mentioning. Good Points on Hotel: It’s clean. Rooms are cleaned every day and the areas downstairs and Pool are spotless. Pool although not that big is nice and lifeguard is friendly and it has a tiny toddlers pool. Food is adequate there was a notable breakfast that was nice (but often things like croissants didn’t appear at all) and a dinner but the rest we stayed with pasta. There was a lot of niche foods - pigs knuckles were on 3 of the nights we were there. No special service doing crepes or anything like that. Shower was OK Bad on hotel Room was small but we had a family room so they in effect plunked a small bed beside the double. That’s logical but meant that there was only tiny walking space on one side of the bed. It was cramped in fact I kept on slamming my head against the wardrobe getting out. No utilities in room no fridge, no mini bar, no kettle , no hair dryers, no safe . We did ask could not hire anything for room at all. Bar was OK but pricey a lot of drinks far cheaper in the beach bars and restaurants. Was also very surprised they didn’t at least supply water for Dinner you had to pay for bottles. Staff were good but scant in number . Most of the time there was only one person on bar who did coffees/drinks and sandwiches. As they were so busy they were highly efficient but very blunt. I do not blame them as they had no time. Apart from the lifeguard who was friendly and lot of the staff seemed to be very stressed. There was no real events staged by the hotel apart from a DJ but it was not popular, So yes the hotel is OK . In hindsight I would recommend it more to clubbers and a younger demographic who use the hotel as a base to explore Mallorca.

Terrible experience before it even started unfortunately. Booked a family vacation via Booking for this hotel. Price is, indeed, very good vs surrounding resorts, and location good. Upon booking, room overview was saying TWIN ROOM - 2 TWIN BEDS. Out of precaution, I followed up afterwards with hotel if all ok, and they said room is with 3 individual beds, so 4th person can't be accommodated even though it's a baby. We tried everything, offerred a compromise to even pay on top and keep the room, to connect beds, as baby anyway sleeps with us. They absolutely didn't want to consider for a second. They were rude, not customer friendly, and repeating the same. We escalated with Booking, they understood the situation, tried to compromise with the Hotel, but without success. Hotel was insisting that we should cancel and relocate. First time in my life that hotel basically rejects guests without any alternative, and just because of the baby. Booking colleagues shared opinion and dissapointment. Since my flight tickets were booked, my vacation is ruined. They keep mentioning "legal rules", but they avoid explaining why the hotel is showing 2 TWIN BEDS TWIN ROOM upon selection on Booking. Which Booking employees confirmed as well. In my case this was the sole issue for misunderstanding. 0 compromise or customer friendliness from the Hotel owner. On top, beware, they have many hidden policies not visible at first. You won't be getting drinks during dinner etc. Avoid this hotel, even though price is super attractive at times.

The hotel was great, could not do enough for us. The room was cleaned every day and was spotless. The food was great, we could always find something to eat. The location was great, maybe not suitable if you have mobility problems as to get to the beach it is up quite a hill but this was no problem for us.

Unvelcoming and grumpy reception staff. Waited few minutes ( no other customer waiting at the time) for them to acknowledge that I am standing in front of them. One said "not me" and pointed at the other lady who was staring at me without saying anything. Only one lady in reception ( long, black hair) was nice and nothing seemed to be an issue for her. Other members like bar staff, kitchen, cleaners etc seemed to be nice Basic hotel, rooms could be cleaner ( mops did not touch the floor corner for a while) and could do with improvement. Food Basic, not the best quality. Unfortunately first impression was ruined, we did not feel welcome and will never go back. I do recommend to book other hotel near. It was noticeable even when walking by other ones that the reception was more friendly.

Pro: Comfortable beds. Everyday cleaning. Close to the beach. Ok: food is nothing special and you can't expect better at this price. Prices in the hotel bar are ok, the same like in the neighborhood. Cons: Beach is wide and shallow , but we didn't like the sand. There is a lot nicer beaches. Neighborhood can seems scary, old buildings, but it is very safe. Tips: There is a Eroski supermarket around the corner. Three streets up and you will find nice domestic cafe Formentera and also bar across the street. If you like going out in the evening, I recommend Bier express bar. We rented a car and S'Arenal is very well connected. On Thursdays there is a weekly market. Don't miss it. Book the room directly from hotel website, it is cheaper and you will receive some perks like better position of the room, welcome drink etc. We were on 7th of the floor. There are two lifts and works fast.

Good location, a 5 min walk down hill to the beach, buses, tourist train and bars and restaurants. Rooms are adequate, extra pillows and lots of towels with daily housekeeping, nice and clean. No fridge in room though. Good air con. Food is basic and was a bit disappointing but sufficient for a few days. Staff need to replenish the empty trays more quickly and put more butter and condiments out or you end up with hot toast but no butter. Security boxes are available and are in the lounge locker area instead of the rooms which we liked. We would stay again but only on a b&b basis. Thank you HSM Reina Del Mar.