James Vignoble Hôtel, Eguisheim

前台服務到位，耐心仔細介紹酒店服務內容和規則。酒店去小鎮中心約6分鐘的步行距離。預訂的是通往葡萄園的套房，3人入住，略小了點，但沒想到意外的驚喜是看到早上的日出，霞光萬道灑落房間，美妙極了！酒店有停車位，適合自駕。

The hotel appears to have a really new ‘James’ style interior in the common areas we saw, for example the bar and the small seating area. We had high hopes for our visit as we have for some years stayed at the James boutique in Colmar which we love. However this hotel seems to be made up of a before and after. Unfortunately our room was the before (also the reception area with the dated counter and carpet). Our room had been decorated and a new carpet laid, however everything else was old and worn, the bathroom was not clean, with mould and broken tiles, the old bath was damaged, the shower rail did not control the shower head meaning water went in all directions and pooled down the outside of the bath onto the floor. The extract fan in the bathroom did not work so it just stayed humid and damp not a good place to try to dry your hair with the hairdryer fixed inside. The shower screen was old and the seal was of no use,the toilet seat was broken and the toilet roll holder and brush were really disgusting. The towel sets - one was disintegrating and weeping fluff and bits all over when being used to dry the other smelled stale. The bedroom room showing wear on the dated desk and the drinks opener ‘chained’ to the cupboard, the lighting was dated and so were the internal doors and fittings. The carpet although newly laid had come apart from the wall. The wall’s although newly painted still have 3 old hooks painted over. The bedside table lamps have stained shades. The only nod to the new was the side table and chair, curtains and the desk chair. What a disappointing and sad greeting it was for us. The manager replaced the towels which although of a low quality were clean. The two staff were helpful and pleasant. If the room is priced accordingly to the standard then this should be made clear on the booking site , however even if the room was out dated everything should and must be clean and in good working order.

During my stay , i was charged unrightfully a massage due to human mistake made by the hotel personnel.I went to the reception where they promised me to correct this. However the massage 99€ was charged anyway on my final bill. Now 3 months later i still didnt receive refund even after calling / mailing the hotel multiple times where it was confirmed i would be refunded. Very sad that i need to spent multiple hours for this due to unprofessionalism hotel personnel.