Premier Inn St. Neots (A1/Wyboston)

I've been to this premier in before for work. I can understand that the beds are great, rooms are spacious but can I just say about Andy on reception. I left my phone at work. Then had means of money to get something to eat. I tried to go into the other premier in to see if I could get food and charge it to my room across the road which I couldn't Andy decides to buy me a just eat and pays for it himself. What a bloody legend of an employee you have. I hope you read this and appreciate what he has done to a complete stranger. LEGEND

I have never stayed in a premier inn that has had useable WiFi even there ultimate access is extremely poor and this experience is nationwide as I travel with work! If you are on a business trip and need to send emails or work, I would use any other hotel before choosing premier inn.

The rooms are clean, the beds are so comfortable, even the settee bed, & the location is really convenient for access to the A1 & also to Bedford & Cambridge. However, it's the staff & the level of service they provided to us which stands out for me; it was quite simply excellent!! It's been a difficult time for us since early February with a close family illness & subsequent bereavement leading to four stays at this Premier Inn during February & March. Each time we were greeted by Andy, Hannah & another two ladies (I'm so sorry I can't recall your names too but hopefully you'll know who I'm talking about) & they were all so helpful with loaning an extension lead, moving us to a more suitable room & on the last night offering us the use of the bathroom in the next room as our bathtap had broken. As it happened we didn't need to use this but it was made clear that nothing was too much trouble for their guests & showed us that they truly understand the importance of great customer service. We had breakfast on one morning, the continental option, which was quite good but could be improved (in my opinion) by adding some eggs & some slices of cheese to the spread as they do in so many other hotels we've stayed at & who charge an equivalent price. The service from the staff on duty was very good but the toaster had definitely seen better days I'm afraid & proved to be very erratic.