Premier Inn Southampton (Eastleigh)

We booked this hotel as it has recently been refurbished and is only 15 minutes from Paultons Park which is the reason we were down here to visit Peppa Pig World. Our room was on the 3rd floor and while right opposite the lift, we barely heard any noise so the rooms are very well insulated. The room was crisp and clean with an excellent design, the refurbishment looks great. Beds were comfortable and we slept great. Bath a little too high and inside too rounded so not the easiest of things to have a shower in but the rainfall shower was good. Having an air con unit was excellent and we made use of it as it was rather warm. Overall we had an excellent stay at the hotel and we’d probably stay again if needed. The only thing that let this stay down was the farce at breakfast. We stayed at the premier inn for 2 nights so had booked breakfast for each day of our stay. Upon arriving at the premier inn the guy, presumably the manager, checking us in booked breakfast for both days at 7:30am. First day we went down for breakfast and had no issues. Although the second day we went down for breakfast to be told they had no booking for us and couldn’t accommodate us until 10:15am but we wouldn’t have long to order and eat our food. This was inconvenient for us as we needed to leave the hotel at 9am. I asked for a refund to be told we’d need to speak to the hotel reception. I am dubious if we will actually receive the refund.

This hotel is in a great location being so close to the M3. The SatNav was a great help as we were coming from Portsmouth and the dear lady on said SatNav took us through most of Eastleigh which I believe could have been avoided.
 That having been said, it would have helped if I, when the SatNav lass told me to turn left had glanced at the screen and not just taken the turning I was approaching(I could see the Premier Inn on the corner of the road I took) as I would have seen that she wanted me to turn left 200yds further on. The turning I took went straight past the Premier Inn(there was no chance to turn into the Premier Inn as it led me straight onto the dual carriageway again and I had to make a minor detour and do a u-turn to get back on track. 

Finally got there and the receptionist was super, smiling, helpful and efficient. The check-in process including the car was very easy and quickly sorted.

 We’d taken a “Meal Deal” and had already booked in for 20.00 and also breakfast the following morning at 08.00.
 Reserving in advance is to be recommended as slots in busy periods are soon taken up and due to the kitchen staff having to time everything there are limits as to how many people they can take at a particular time. This was especially the case for breakfast as people were turning up having not booked and they were turned away having been booked in for a later time (anything up to an hour later). 

The restaurant in the evening had a great atmosphere, the serving staff were all smiling, friendly and very efficient and nothing was too much trouble. In this respect Young Jodie shone in making everyone feel at ease and she went above and beyond in many ways.

 The meal itself was excellent, served hot and on warm plates and you weren’t rushed to finish your starters and be presented with your mains which so often happens. Everything was very relaxed and you were given “space to breathe” in between courses.
 We took as starters, Salt & Pepper Calamari and Spicy, Crispy Prawns and then we both had the Beer Battered Haddock, Chips & Mushy Peas. The fish was cooked beautifully and the portion was very large. 
We’ve had some awful fish & chips in other Premier Inns but this experience has restored our faith, certainly with this Premier Inn. 
 Apparently the chef is Portuguese and he can certainly cook fish.

 The breakfast was also a very pleasant surprise as, although the Continental was a buffet(situation normal), the cooked breakfast was made to order which is far better than some of the buffets you get. The breakfast was again excellent and served on warm plates.

 There are however a couple of niggles.
 The first comes from a situation that completely baffles me.

 This Premier Inn has recently undergone a complete refurbishment and it shows in its cleanliness and decor. However, whoever decided that removing the workstation/desk was a good idea needs to rethink their motive for that as it was not a good idea, in my opinion. The des

Great location 6 miles cruise terminal in Southampton . Bedrooms very clean, great air conditioning. Only let down, the breakfast not self serve Buffett like most premier in hotels. It’s served. Friendly staff only £100 a night for family room would return. Free onsite car parking.

The low score does not refer to the hotel or its location or staff. The restaurant however requires attention. The service took one hour to put one course on the table when served was cold . Brought to the attention of a member of staff organised and did served a hot replacement. The restaurant was not busy perhaps lack of attention to customer service.

Recently refurbished room and bathroom. Comfortable, clean, with ample car parking. Good location for the Cruise ports

We have stayed at the Premier Inn at Eastleigh on a number of occasions and always find it welcoming and friendly. It is very clean and a relaxing place to stay. The staff are very friendly and welcoming and nothing is too much trouble. I can recommend this as a place to stay. Thank you.