Premier Hotel East London ICC

Very nice stay we enjoyed everything

Shocking treatment as though I was a criminal ! Security/door man/ staff bombarded and entered my room with their own keys at almost 11pm at night while I was fast asleep. I Woke up in shock to find 2 men in my room staring at me until I asked what the issue was. They eventually stated that I had not paid for that night despite me having arranged with reception earlier that day that I will settle the remaining night the next day noting that I was already a guest the day before and had paid for such upon check In. I explained to these men the situation while In shock and I then called the male reception telephonically from my room. He was certainly adamant that he only just arrived on shift and was following up on guests that didn’t pay. I explained that I had made arrangement earlier in the day and the fact that this was an internal poor communication between the hotel staff, the way to deal with such was completely unacceptable. He was not apologetic nor understanding and I questioned him why nobody had called me during the day including the earlier evening or even locked my room key/card out if this was an issue. There was a better way of just entering my room unannounced at that part of the night knowing that I was a guest the day before as well and my room key was extended earlier in the day with permission. Further my car was on the parking bay so how dare they treat me this way as I would run away or as a thief. I was very angry in the way he spoke To me I’m signing that I needed to pay at that point while deep in sleep. It’s the first time ever despite me travelling abroad too on many occasions too and never receiving such treatment while in the same situation. Upon checkout, I complained to the female duty manager who understood my situation and then called the General Manager who listened and stated he will Investigate the matter and call Me and email Me. A week today and I havnt heard from Mr Ashton I think it was nor the manager! While this hotel is overall clean and tidy no doubt , having such an experience makes a visit to such a hotel scary. I won’t ever stay here again. I wonder if they even disciplined the relevant staff member noting that his behaviour as a front line person of the hotel was unacceptable.

Don't understand some of the negative reviews. Our room (909) was great, with really, really comfortable beds. Massive room , which was cleaned daily. Breakfast room was very busy at 8am, with good selection of freshly cooked eggs. To us Brits, fish cakes, chicken livers and beef liver would not be seen as breakfast dishes, but the livers were always in an empty dish, so must have been popular! Room service good, and not expensive by UK standards. Always felt secure with security at car park and hotel entrance. Would not hesitate to stay again.