Ruby Luna Hotel Dusseldorf by IHG

One big mistake. First of all, they mislead customers in the description itself. I chose this hotel solely because it supposedly offered a rooftop bar. As it turned out, the reception desk is open 24 hours a day, but only the ground floor bar is a reception bar. The rooftop bar is open twice a week, only on Saturdays and, I think, Sundays, but it's closed the rest of the time. When booking, I requested a room on a high floor, and I got one on the fourth floor. I asked again for a high floor, and the receptionist gave me the ninth floor, but the views shown on the website are unreliable. The photos are either from a newly renovated hotel, or it looks bad in person. You can't access the terrace itself, as it's open from 4:00 PM to 10:00 PM. Checking in at the reception desk took a terribly long time, even though there were two staff members and only one other person waiting. Additionally, if you choose a double room with a large bed for one person, you still have to enter the name of the second person at the reception desk for the system to let you go... so you enter xxxxx, etc. Only the junior receptionist tried to be helpful, but unfortunately, in my opinion, the hotel is very poor and poorly managed.. The rooms are also quite strange - the sink in the room is in the hallway, right behind the entrance door. The shower is accessed through a door in the restroom - I can't imagine how a couple could use the bathroom or shower at the same time. The blinds are covered in insects, but not wiped clean. Don't expect drinking water in the room either, as there wasn't any - you have to go down to reception to get a drink. Breakfast is terribly poor quality and very limited. There's no parking - they cooperating with a parking lot 300 meters away. However, there's no elevator for luggage; you have to cross the street. Overall, I don't recommend it.

A very modern and boutique style hotel, situated in a fantastic location where can walk easily to the old town and luxury shopping area in Dusseldorf. Room is cute, good space, super bright with great big windows. Lack of kettle, cups, waters. The so called self check in kiosk was such a joke. The machine couldnt work well, so all stsff had to help and manage one by one, making the queue was long. But staff were amazingly friendly!

Very nice facility and great service

Great place, very nice staff

I've been here a few times now and it's the only hotel I'll stay at, it's very very nice the staff are great very welcoming. The room was nice and cosy bed super comfortable.

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

酒店設施不錯，除了早餐種類少了些其他都很不錯。大堂吧很有特色，大堂的薄荷檸檬水是我的最愛，入住時間需要注意，下午三點以後，所以不要到的太早。大。是大堂沙發可以休息。員工很nice。

Mega Hotel und sehr nette Personal!!! Wir werden immer wieder kommen!!!

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