Riviera Hotel Durban

周辺に同一の価格帯の大型宿泊施設があり、そちらをお勧めします。 現地の方から「あなたはなぜリビエラホテルダーバンなんかに泊まったのですか？」とよく聞かれました。 実際、エアコンもなく、シャンプーもなく、トイレも冷たく、ホテル全体も古く、お勧めしません。 周辺に、ガソリンスタンドがあり、そちらの近くにある小さなコンビニエンスストアのようなものがあるのが唯一の利点です。

Floor carpet skinks, towels are very old and torn. The lifts smell horrible. Reception wearing shorts, dirty Tshirt and sandals. Also the supervisor eating right in the reception while guests waiting to be checked in

I also had to pay a refundable deposit before checking in which I have never experienced before with any other hotel.

The first room I was put was fine but there was a lot of noise at night apparently it’s from the shop next door then was moved to another room which was very hot and there’s no fan then the toilet was licking then the tv was not working I think a hotel need a renovation in my opinion

Our rooms were not at check-in time.The beds and furniture are old.What is advertised is not what we got. The hotel doesn't have rules. Too much fights and noise at the passage.We didn't enjoy ourstay

Dear Sir/ Madam My family recently stayed at your "hotel" Riviera Hotel 127 Victoria Embankment, Esplanade, Durban, 4001, on the weekend of Easter. I was horrified at the service we received. The General Manager/ or Front Office Manager, Hussain, refused to state his designation to us and lacks the number one skill needed by management, LISTEN. The service from the receptionist, lacked enthusiasm and courtesy. We were allocated a room that would be perfect for a horror movie. 1.The carpet in the room was laced with black dust, as though it hadn't been cleaned in weeks, to which Hussain's response was, "we are situated on the coast, and dust comes in from a recent storm". 2.The towels in the bathroom, which were once white, looked ready to be disposed off. We used our own face clothes and bought our own towels. 3.Nobody helped us to our room 105, we explored almost all the floors of the hotel, with our daughter who is mobility-impaired (disability walking). 4.We didn't get to watch the TV, as the signal was not strong enough, and hardly visible. 5.The rooms are extremely noisy, at all hours of the night. 6.There was no cutlery, microwave, fridge in the room, and only two glasses to service a family of 5. Needless to say I have advised my family and friends, never to stay at this hotel, it's a headache, zero hospitality experience, it will ruin their vacation. Dissatisfied Customer