Ai Qin Hai Zhen Pin Hotel

We arrived by train after a long journey and were warmly welcomed with a transfer service to the hotel, which we found to be both professional and efficient - booking it just one day in advance was all it took. Check-in was quick, and to our pleasant surprise, we were given a room upgrade. The room was clean and fully equipped, including a selection of drinks and personal care items available for purchase. Although we didn’t use any of them, we appreciated the added convenience of this thoughtful service. We were also assisted throughout our stay via chat by a kind and helpful assistant who responded promptly to all our inquiries, in addition to the excellent service we received at the front desk and the thoughtful gestures extended to us. We made good use of the amenities included in our reservation, such as desert shoes and face-covering buffs, as well as the transfer to the hotel. We’re also bringing home two beautiful souvenir camels that will now travel the world with us! Thank you once again - we would be delighted to stay here again if we ever return to Dunhuang.

Good location, near to Mingsha Shan and Mogao Grottoes. Hotel provides free pickup for all 12 of us from the railway station. Walking distance to food streets and night markets. Many eateries around the vicinity as well. Honest hotel staff, we forgot to collect back our deposit on checking out and staff rushed out to alert us before we boarded our taxis.

The location is convenient, the front desk staff are friendly, the service is excellent, and it offers great value for money.

1) Thanks for providing the transfer service. Solved our problem arriving late evening for the pickup from train station. The arrangement was a bit confusing though, and we were glad it was resolved. 2) Surprised us with the free mask. Very useful for the Ming Shan Hu. Also, thanks for the free rental of shoes. Great place to stay and highly recommended.

Clean

我們是自駕過來玩的，當天是晚上到的，沒找到停車場，打了電話有人給我們指引，還有人專門過來幫我們拉行李，提零零散散的包包什麼的，孩子都説比我們住過的豪華酒店服務還好。訂房的時候看到有送鞋套和防風面巾，辦入住的時候還多送了1份給孩子，房間也升級了。前台有4個小姐姐，服務態度都超級超級好，對我們有問必答，幫忙定了鳴沙山的門票，也介紹了遊玩的行程，就是莫高窟的門票沒有提前預訂，有點遺憾。這裏距離沙洲夜市也很近，過了一個路口就到了，他們還説了很多敦煌好吃地方，給我推薦了一家燒烤，味道不錯，價格也實惠。我看房間還放了零食，孩子蠻喜歡的，房間也挺安靜的，晚上怕我們喝水，水不夠，給前台説了，還讓師傅送過來了，主要太晚了，確實也挺麻煩人家的，一路過來，這家酒店的服務是我們最滿意的，全程都是温聲細語，有應必答，積極解決我們問題的，如果再來敦煌，我肯定還會入住這裏的。