Ulasan The Henry Resort Dumaguete

For a 5 star hotel, it doesn’t seem like it is and definitely not worth the price. -Poor amenities (Example, they offer a small thin bar of soap as a body wash. Why wouldn’t they offer liquid body wash? Also, some towels were overused) -They clean the rooms/bathrooms and change your towels after 3 days instead of everyday. There’s no pandemic anymore so why not clean the rooms everyday?! -Good food, but not enough choices for breakfast (Why wouldn’t pancakes be included in the options?Also, the coffee doesn’t taste good - strong and burnt tasting) -Nice staff, but they need more training: ＞Food Service is slow and inefficient. During breakfast and lunch, our food were served after hours of waiting. Some of our orders came incorrectly (not what we ordered). ＞Disorganize and lack in system. ＞They lack in staff both at the front desk and Sans rival Cafe. -They will charge you if you don’t return all your keycards. If this was a true 5 star hotel, you wouldn’t charge your guests for something cheap and disposable. Overall, our stay was ok (big rooms and nice pool), but lacking in amenities and training of staff. There are more cons than pros. Whoever owns this hotel seems like they are saving too much on costs. Never going to stay in any of the Henry Hotels in the Philippines.