Xinyue Hotel

The pictures looked nice but it was not maintained properly. Dirty and itchy sofas. Poor ventilation and onsen was dirty. Other guests are rowdy but that's not on them, it's the culture i guess

Good environment but need to improve convenient services

Beautiful looking resort with private hot springs

I had a wonderful stay. The staff provided excellent and responsive service. It was very convenient to communicate my requests and inquiries via WeChat. They even offered one free transfer within 3km of the resort. They allowed me to deposit my luggage after I checked out for my day tour and collect it in the evening. While waiting for my transport to the airport, the front desk provided me warm tea from the cold and souvenirs (tea and homemade chili)

Stayed 4 night at this hotel on Qing Cheng mountains. 5/5 Concierge was extremely helpful with tendering luggages which was very much needed as some rooms are located on second floor ( no elevator). An assistant was assigned to the room and she (Vicky) could be reached almost 24/7 through texting. I had a small accident in the room first night of my stay and she quickly helped with arranging a different room that was more suited to my needs. She also provided me with first aid etc plus always answer my questions promptly ＜3 Note: breakfast was until 11:30am Has one laundry + dryer machine for hotel guest( free of charge) detergent included Daily replenish water (3 bottles), fruit plate, tea, coffee sachet in the room Hotel rooms, restaurants, hot spring are not in the same structure, requires a short walk outdoor which is very common among hotels on qing cheng mount. Highly recommend eating at the hotel restaurant. Has all the local favorite dishes plus good oil was used. Reasonably priced. They offer free shuttle to train station Hanfu experience was a room with about 50 pieces of hanfu to choose from. For female about 20 -30 pieces, for male about 5 pieces, for kids about 5 pieces.

We had an outstanding time in this Hotel, very friendly team and great service. The hotel is really close to QingCheng Mountain and the Panda Park. Very Family friendly set up. The hot springs are a nice feature for the hole family.