We arrived for a 3 day stay and entering the room I find a chip on the floor which I found odd. I open the fridge to put some of our groceries in and noticed the fridge had clearly not be wiped out. I look at the kitchen bench and there are crumbs all over the counter top. I Immediately think, this room has not been cleaned. I have worked in hotels long enough to know the room attendant had either forgotten to come back or wanted to go home early and that noone had checked it. I decided to look around and found that the dining table was covered in food, the microwave was splattered with food, the cupboard in the lounge had the previous peoples blankets and pillows which has been used just thrown inside. The lounge was greasy and food all over it, the TV had hand prints all over it, the bathroom sink was dirty and the floor wasn’t clean. I just couldn’t take it anymore so headed to reception where I told them that I hate complaining about this but the room is filthy and I have just had to clean everything. The owner says I will come take a look. I said well I have cleaned it all now. He takes photos of the cupboard and a few other things and says sorry about that this person will not have a job tomorrow . I was literally taken back by the lack of I am sorry We are booked out but I will get it cleaned immediately. It was basically bad luck wait til tomorrow. Luckily the linen was fresh but we all felt so dirty. Having to clean an entire room without any compensation was rubbish. The next day the room was cleaned but it just wasn’t good enough and I will never stay here again. The pool was filled with leaves and cloudy water and wasn’t clean. I know it’s a country town but if you want return guests this is not how you handle the situation. The room we stayed in was two bedrooms and it was decent in size and what we needed but it was unclean. It was odd as the reviews had said how clean they were. I know it’s probably a one off but I think they handled it so poorly which was very disappointing.
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