Sheraton The Walk, Dubai

We had such a comfortable stay at Sheraton The Walk! What made it extra special was the staff—every single person we met was genuinely kind, polite, and welcoming. A special thank you to Josie, Rachel, Tom, Jonas, and Ilias. These are just the names we remember, but our appreciation goes to the entire team. Thank you for making us feel so well taken care of! We would happily stay here every time we visit Dubai. Already looking forward to coming back! 🤍

The room was big and spacious. We got a bit confused at the hotel because the location wasn’t very clear, and we were expecting a resort. The staff were nice and helpful, and overall, they were very good.

The dinner was so yummy, the breakfast wasn’t my favorite to be honest. The room was perfect and view was nice from the balcony. Easy access to beach and towels, excellent service.

My stay here was great staff is also amazing and has great facilities for children I would recommend this to anyone

Staying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good. We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable. Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again. Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable. We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds! Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down. So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors! On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left. Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel. Unfortunately i feel as though i would not stay here again.

I booked 2 suit Rooms . Location is very Good and Convenient . I will recommend it .

Best rooms spacious and fresh air from balcony sea view is beautiful cinema is just 100mtr. Night life and morning breeze are awesome. Relax in room. And enjoy

Absolutely 100% recommended. The hotel is super clean and beautiful, food was great, and most of all - all stuff was so friendly and helpful to the point we became friends and missed each other when we left. Location is perfect, 2 minutes walking from Dubai Marina beach. We are honestly so glad with our stay and we definitely going next time at the same hotel as well.

Excellent service with beautiful view