Grand Cosmopolitan Hotel

hotel yang sangat bagus. Terletak dengan baik dan layanan berkualitas tinggi. Sarapan sangat baik. Saya merekomendasikan tempat ini.

Hotel indah, dan layanan yang ramah! Pengalaman check-in lancar dan menyenangkan. Semua staf yang ramah & menampung. Staf kebersihan sebagian besar ramah. Staf restoran (terutama wanita cantik dari Kazakhstan) ceria dan menyambut kami dengan cerah setiap pagi saat sarapan. Hotel ini hanya berjarak 2 menit berjalan kaki ke Stasiun Mashreq, dan 15-20 menit berjalan kaki ke Mall of the Emirates (1 perhentian kereta). Itu membuat perjalanan ke & dari Expo 2020 menjadi mudah. Area lounge kolam renang & tepi kolam sangat luas; Fasilitas klub kesehatan lumayan dan bersih (beberapa kran shower rusak). Kamarnya bagus & besar, meskipun Kamar Premium saya tidak jauh berbeda dengan Kamar Superior teman saya yang harganya lebih murah. Mungkin akan pergi dengan Superior itu lain kali! Ketika saya tiba di Dubai sangat larut malam (2230 jam), saya sangat khawatir bahwa saya tidak akan mendapatkan kamar terbaik, dan saya benar. Teman-teman saya dan saya mendapat kamar dengan akses mobilitas. Kamar-kamar ini sangat cocok untuk orang-orang yang membutuhkan kursi roda atau perangkat mobilitas lainnya, tetapi saya harus mengatakan bahwa kamar mandinya dirancang dengan sangat buruk. Tidak ada lemari di wastafel untuk meletakkan perlengkapan mandi Anda; pancurannya adalah pancuran terbuka, jadi ketika Anda menyalakan pancuran, air hampir membanjiri seluruh toilet, termasuk area di mangkuk toilet. Pengalaman yang sangat sangat mengerikan bagi tamu yang tidak membutuhkan fasilitas tersebut. Saya sangat kecewa karena saya diberi kamar ini. Untungnya, staf yang pengertian di meja depan mengubah kamar saya keesokan harinya, karena hotel penuh pada malam kami tiba. Jadi hanya tip... jika Anda datang terlambat untuk check-in, cobalah untuk mengatur kamar Anda dengan hotel.

Excellent service and helpful staff. There are shuttle bus to MOE and beach make it excellent for us to go to the beach on the first day and MOE for the second day. Excellent hotel!

really enjoyed the place, the best quality/ price hotel, staying in Grand Cosmo since the very opening close to both airports, Mall of Emirates and Alserkal  Mohammed who meets me every visit and helps with bags is truly the best employee, always proposes help with taxi and always smiles. he works from the very pre-opening which is even better - thanks for the hotel management for this atmosphere for guests and employees

This is not my first stay at this hotel, and I have had very positive impressions in the past. However, after this recent experience, I am questioning whether I will return. Firstly, during breakfast, there were not enough staff members attending to guests. Additionally, I noticed that only certain groups of guests were asked if they wanted coffee or tea, which made us feel subtly excluded and treated differently. This kind of invisible disparity is disappointing and should not happen in a hotel of this caliber. Secondly, I accidentally cut my hand in the bathroom and went to the front desk to ask for a bandage. To my surprise, the staff informed me that the hotel does not provide such basic first aid items and suggested I go to the pharmacy across the street. I was truly shocked that a five-star hotel lacks even the most basic medical supplies and showed no concern for how a guest might have been injured. This lack of care and preparedness is unacceptable. I hope the hotel takes these issues seriously and provides better training for its staff to ensure a more welcoming and professional experience for all guests.

Excellent… as a regular worldwide traveller, this is amongst some of the hotels I cannot fault. Breakfast timing 6am till noon… variety excellent. Fitness center clean and spacious. Infinity pool perfect temperature. Steam/Sauna is a must