From the time I checked in and was allocated my room, I had to call for house keeping, it had smelly towels that the poolside use on the bed, no towels in the bathroom and when opening the shower door, grime and dirt went everywhere and the sink was blocked. The hallway carpet was dirty for weeks and was not hovered. Number of times I had to call for house keeping due to my room not been cleaned or if there was not enough towels. My Overall experience for a 4 start hotel was very poor and the staff need to be more competent. When talking to front dest reception regarding my check out time being extended to the latest, I still get calls telling me that I missed my check out time, like come on staff, get it right the first time!
I will not be recommending This particular Novotel branch. Such a pity.
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