Al Mustaqbal Street, Opposite The Dubai Mall, Trade Centre, Dubai, Emirate of Dubai, United Arab EmiratesLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.2/5
Luar Biasa
134 ulasan
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Ulasan terverifikasi
Lokasi4.4
Fasilitas4.0
Layanan4.1
Kebersihan4.3
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kris jep
Kamar Classic
Menginap di Jan 2025
Bisnis
7 ulasan
3.0/5
Diposting pada 27 Feb 2025
Third time in this hotel and probably this will be the last... a disaster.
First for all ALL members please consider if u book with Third part here they will not only not give u reward points as normal, but they will neither consider your status... or maybe like in my case even worse... and price is so different on accor system that probably they consider your status a burden and charge an higher price to handle you.
Than to the stay problems...
My room was not ready till after 4, I had a meeting schedule for 3 and hoped to be able to drop the luggage before... but impossible and I had to change myself in the spa. Please note I sent a mail 1 week before requesting a 1h early check in and even my all accor status (platinum)
In the room there was and issue with the tv. I call and they fix it.
Second day if my stay when I back at 4 my room was not set up, I had to call 3 times to get it done, but again not something should be done
The room is spacious even if old and tired. Hotwater at 7.30am require some minute to arrive.
Consider if you are placed on a low floor you will feel the huge noisy bars and club behind you, that will keep you awake till about 1am
Breakfast is ok, with an extensive range if food and good quality.
Staff is super kind and helpful, but they cannot do nothing, basically to every complain i did they simply answer with an apoligy and nothing change... so clearly a problem in the management procedure.
My conclusion is: even if u get a great deal on trip.com, and definitely is still better book here than the hotel booking system as around 30% cheaper, there are so many better option in the same price and standard range.
Terjemahkan
Tanggapan dari Properti: Dear valued guest,Thank you for taking the time to share your detailed feedback. We deeply regret that your recent stay did not meet your expectations, especially given your loyalty as a Platinum member. We sincerely apologize for the inconvenience caused by the room not being ready, the delay in housekeeping services, and the issues with your room during your stay. These situations are certainly not the level of service we aim to provide.We also regret that you felt your status and booking through a third-party platform affected your experience. Rest assured, your loyalty is greatly valued, and we will be reviewing the issues you raised with our team to ensure we address them moving forward.We’re pleased to hear that you appreciated the breakfast and the kindness of our staff, and we will certainly focus on improving our management procedures to prevent similar issues in the future.We hope you’ll reconsider and give us another opportunity to provide a more seamless and enjoyable experience on your next visit.Best regards, Amro Nagah General Manager
SoxBoy
Deluxe Twin Room
Menginap di Jun 2024
Bisnis
1 ulasan
4.2/5
Luar Biasa
Diposting pada 19 Jul 2024
The hotel is great but rooms are old and needs to be renovated since its a 5stars hotel
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager
Tamu
Kamar Classic
Menginap di Okt 2024
Bepergian dengan teman
2 ulasan
4.2/5
Luar Biasa
Diposting pada 19 Nov 2024
The hotel is opposite Dubai mall so an excellent location. The room is a great size, however the hotel is under renovation so the gym is not really suitable, and the temporary restaurant was cramped and there was limited staff at the reception despite the hotel being busy.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager
Mee Har
Classic King Room
Menginap di Jul 2024
Keluarga
21 ulasan
5.0/5
Fantastis
Diposting pada 22 Agt 2024
Staff friendly and good breakfast
Terjemahkan
Tanggapan dari Properti: Dear Mr. Mee Har, Thank you for a great review. We are happy you liked our hotel facilities and services.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
Ami Choudhury
Kamar Classic
Menginap di Jan 2025
Pasangan
8 ulasan
4.2/5
Luar Biasa
Diposting pada 28 Feb 2025
It was a pleasant stay…. Me & my husband enjoyed our breakfast…
Terjemahkan
Tanggapan dari Properti: Dear valued guest,Thank you for your kind feedback! We’re delighted to hear that you and your husband enjoyed your stay and the breakfast. It’s always wonderful to know our guests had a pleasant experience with us.We look forward to welcoming you both back for another great stay!Best regards, Amro Nagah General Manager
Tamu
Apartemen Dua Kamar Tidur
Menginap di Mar 2024
Keluarga
9 ulasan
5.0/5
Fantastis
Diposting pada 18 Apr 2024
Nice place and Breakfast is nice...Have a nice and great view of Burj khalifa
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager
Tamu
Apartemen Dua Kamar Tidur
Menginap di Jul 2024
Keluarga
4 ulasan
2.2/5
Diposting pada 1 Sep 2024
The room and everything provided is quite dirty. The water temperature for bathing is not stable. There is not any hot water for bathing one day. It’s not a good experience to stay there. The only thing which is good is just the location. It is close to the Dubai mall.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager
Pengguna Anonim
Apartemen Dua Kamar Tidur
Menginap di Jun 2024
Keluarga
8 ulasan
4.2/5
Luar Biasa
Diposting pada 5 Jul 2024
Spacious apartments but need a lot of refurbishment. Too basic for a 5 star hotel.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.Kindest regards,Amro NagahGeneral Manager
Tamu
Classic King Room
Menginap di Mar 2024
Bisnis
2 ulasan
3.0/5
Diposting pada 14 Mei 2024
I did. Expect more but I guess situation when I stayed was little over walking for everyone
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager
C H A R M
Kamar Classic
Menginap di Feb 2024
Keluarga
4 ulasan
4.0/5
Luar Biasa
Diposting pada 30 Mar 2024
can never go wrong with accor group of hotels. though hotel hasnot been renovated for quiet sometime they maintain the cleanliness and 5 star quality
Terjemahkan
Tanggapan dari Properti: Dear Ms. Charm,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
Erich EPH
Apartemen Dua Kamar Tidur
Menginap di Jan 2024
Keluarga
63 ulasan
4.2/5
Luar Biasa
Diposting pada 18 Feb 2024
We rented in the apartment section. it’s a very nice size apartment and comes with a small kitchen and living room. If you’re going to be in the area and have a family, this is highly recommended.
Terjemahkan
Tanggapan dari Properti: Dear Ms. Erich,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
Tamu
Classic King Room
Menginap di Des 2024
Pasangan
2 ulasan
4.5/5
Sangat Baik
Diposting pada 6 Jan 2025
Will stay in this hotel again
Terjemahkan
Tanggapan dari Properti: Dear valued guest,Thank you for your kind feedback! We are thrilled to hear that you had a great experience and look forward to welcoming you back to our hotel in the future.Best regards, Amro Nagah General Manager
M Abdul Bais
Kamar Classic
Menginap di Nov 2023
Keluarga
1 ulasan
3.2/5
Diposting pada 3 Jan 2024
The hotel is ideally situated, offering a commendable location. However, attention to cleanliness and room service requires improvement. Notably, the bathroom's washbasin lacked proper drainage, an issue that persisted despite reporting it to the staff.
Terjemahkan
Tanggapan dari Properti: Dear Mr. Muhammad,We are glad to hear that you enjoyed our location.I also want to thank you for your feedback regarding our services. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time.Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future.Best regards,Amro NagahGeneral Manager
Pengguna Anonim
Apartemen Dua Kamar Tidur
Menginap di Mei 2023
Keluarga
1 ulasan
4.5/5
Sangat Baik
Diposting pada 20 Jun 2023
It’s a 8-10 mins walk to Dubai mall (diagonally across, but includes a few road crossing), but quite a far walk to the train station (via Dubai Mall).
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
littlepanda
Kamar Classic
Menginap di Mei 2023
Pasangan
15 ulasan
3.7/5
Diposting pada 5 Jun 2023
Superb location, right opposite Dubai Mall, walkable distance. However, staff friendliness is so-so. Breakfast is ok. We especially didn’t like frequently being asked if we wanted their taxi service when we’re waiting for normal taxi. There’s also no fridge in the room.. unbelievable
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager