Hotel Family-friendly Dubai

can never go wrong with accor group of hotels. though hotel hasnot been renovated for quiet sometime they maintain the cleanliness and 5 star quality

It's first time to Dubai for 13-18一Nov 2024, Overall we have great time to stay. Locallation little bit far about 30-40min but near metro by walking distance. Green line to old town and red line to to city . Room service little slowly due event season. I will highly recommend and stay again.

All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

The location is easy to get around everywhere. At check-in, I wanted to book a spa appointment, but was told to go directly to the spa to book it myself. And I made a reservation in person, but it was not reserved on the day of the event. Why? It is a chain hotel, safe and secure. They are just handling the guests.

Very nice hotel, the only thing I faced is I called room service 3 times to request for a dental kit on the third time received maybe as It was night time they didn't bring it as the third time I requested was in the morning. If your a light sleeper or can sleep if there is minimum sound as there is a disco or bar at the hotel.

The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.

Very bad experience when checking-in. My room was not ready even around 3:30pm. Asked the senior staff member ”Fatima” for assistance, she was very rude, no smile no nothing, but she did sort out the issue and I was finally checked-in. Breakfast and staff in the restaurant were amazing, no complaints there, so many choices in breakfast and even you can choose 2-3 different restaurants for your breakfast. Pool was okay, some renovation was going on, need improvments there.

It was a surprise actually as I did not look at the hotel carefully as I was in hurry to book any hotel. What a surprise! Clean, looks very nice and exotic, the food was great, the people were so nice. I love it! Will be back again for sure!

Great hotel as usual. I book this to my couple friend visiting first time Dubai since I have a good experiences with this Sofitel I recommend it to everyone and I book to any of my guest in UAE as top choice. Breakfast generously alot of varieties optional choices. The room I book is big and nice with palm view. Only the issue the weather is too hot in the beach and we cannot stay too much either also in the pool. I request for some suprise gift for the birthday gentleman and the Sofitel staff did there best to impress the gentleman as always. They do beyond there limit and it's make me amaze and the guest who stay that they feel welcome always. Great job Team Sofitel Dubai the palm. Till next time.. Jeffrey Bernadas :)

It has been a fun & relaxing long weekend for me and my friends at Grand Mercure! I made two bookings separately and in separate days but they managed to grant my request for an interconnecting room. Despite the large number of visitors due to the holiday, the amenities are not as crowded as they have two pools although one is open from 8AM-3PM and the other 3PM-10PM. Pool towels are only available from 10AM onwards though 😬 Breakfast is really good too. We stayed for 5 days and the variety is great that we're not fed up by it even on our last day. They have a live egg station, with continental food and middle eastern as well. They have cold cuts, salad bar, and pastry section as well. They also have a nice coffee machine with various kinds of coffee and their staff are very attentive to accommodate all the guests. Best time is from 7-9AM. We once went at quarter to 10 and it was really crowded by then. As for the room, of course it did not disappoint for a 5-star hotel. It's equipped with its own coffee machine and coffee pods, towels, ironing board, iron, slippers, and set of toiletries. There was a problem with the chromecast in the tv but their engineer was amazing enough to lend us an external adapter and HDMI cable for our entire stay. I bought my own adapter as they said they need to collect it the next morning but they graciously left it with us for the rest of our stay and didn't bother to collect it. It's good to take note that Grand Mercure and Ibis (which is in the same building) are both dry hotels and do not offer alcohol. The nearest pub is in Millenium Hotel around 5-10 min away. All in all, we definitely recommend Grand Mercure and always come back here whenever we need a relaxing staycation. Thank you Grand Mercure! 🌟