Hotel dekat Eton Institute, Dubai

This was a great stay, John the concierge was very nice and welcoming, he helped us a lot. The girl behind the counter when we checked in and out helped a lot too, excellent stay, great view, great comfortable room

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated ”Dial 0 or scan QR code to place order”, then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good

Signature 1 Hotel in Barsha Heights is a modern and budget-friendly hotel known for its convenient location near key Dubai attractions and the metro station. The rooms are clean and comfortable, offering essential amenities for a pleasant stay. Guests appreciate the attentive staff and the variety of dining options available within the hotel. While it caters well to business and leisure travellers alike, some guests have noted that facilities like the pool and gym are basic. Overall, it's a solid choice for affordability and convenience.

Facilities: Very complete, two-bedroom rooms have three bathrooms, three-bedroom rooms have four bathrooms, all with bathtubs, complete kitchen facilities and utensils, no problem cooking, suitable for families with children, and a washing machine with drying function Service: Every staff is very friendly and willing to help, especially Sunanda at the front desk. She tried her best to satisfy our children's request to live on a high floor. The tall gentleman who was parking at the door, sorry I forgot his name, also helped us a lot

Beautiful hotel. Needs better service and breakfast to be considered a 5 star hotel

I have a very negative opinion about this hotel. I booked a Deluxe room with two separate beds with full payment, when checking in at the reception at 16:00 (check-in from 14:00) they said your room is dirty - I will give you a drink of coffee or tea. There was no answer on how long to wait and why the number was not ready. They offered a room with one king-size bed, I agreed well with this option, the whole evening I asked 4 times for a second blanket, which was never brought. Mom and her adult son had to sleep under the same blanket, I am outraged and I paid for this in advance!!! The area towards the sea is cozy with parks, fountains and a golf course, on the other side there is a desert with barbed wire. Booking a transfer to the beach is problematic, there are few places and booking for two days in advance is impossible, only for the next one (but everything is already booked there), it’s better to do it at night after 24:00 right away. Two towers - one hotel with transfer included, the second tower of apartments without transfer, however, people from the apartments manage to run ahead of everyone and take up seats on the bus and others from the hotel do not have enough seats when going to the jbr beach. There’s also a bird’s nest right above the entrance to the hotel, it dived into my head twice and all the workers saw it and shrugged. Breakfast and lunch are good! Water in the room is constantly replenished free of charge. Room 0414 is damp and cold, the floor in the bathroom is cold like in an operating room, they turned off the air conditioning and opened the window to warm up. Neighbors say, knowing about this problem of rooms, they asked for rooms higher, about the 20th floor and above, they are better there. There are many grocery stores nearby, which is a plus. You can walk to the metro, but you can also take a shuttle to the Emirates Mall and get on the metro straight from the Mall. Hot water tends to run out at lunchtime when the hotel's consumption is high. It's easy to find yourself lathered under cold water.

Nice hotel with good services ! All the staffs are amazing & exceptional ! Hotel is new and convenience ! Recommend

I would recommend to pay More attention to special requests of the guests. For example I wrote in advance about the 10th anniversary (before we came to Dubai), but the reservation supervisor just ignored my email. Or better to say, I sent 2 emails, but in both answers from him - my special request was ignored. But still, We’re super happy with the restaurant! Didn’t expect such a wonderful quality of food, wonderfull choice for breakfast, very tasty dishes a-la cart, and unbelievable friendly, helpful, guest-oriented restaurant staff!!! Super attentive assistant of manager - Ester! Such a nice personality!!! Thank you to her! And to all the wonderful waters, especially to Joseph, Anne, Solomon! I also want to metnion beautiful Natasha at the front desk, who is ready to solve each issuer with a charming smile! Thank you guys, you’ve made our stay just wonderful!

Very good hotel for family and kids, pool is a very nice

Hotel was east to get and close to Mashreq metro station. Soon as you walk in you can tell it’s a nice hotel. The check was quick, room was clean and large size. Hotel staff were very helpful and informative about breakfast and dining options. Breakfast was good value for money. Lots of options to choose from with live egg station to have what ever way you want your eggs cooked. Fried, boiled, poached, scrambled, omelette with different toppings. Only downside was there was an event on at the pool. So we couldn’t use it. They said we could enter the event but needed to pay 100 aed (£22). If not then need to go to other small pool. But was a good stay.