Hotel dekat American University in Dubai, Dubai

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated ”Dial 0 or scan QR code to place order”, then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good

Good and pleasant hotel with spacious rooms. Accessible and close by the metro station. Hotel management was so nice as compared to other European hotels I experienced

I had some difficulty with the check in, booked luxe sea view room thinking of the pool view as shown in the website then they gave me a room which was totally different , can’t see any pool view , spoke with somebody in the phone from the room as I was not happy of the room , then a lady , named Freya spoke who was very rude and very poor customer service who was not trying to help in any way , I was not happy then went to the reception to speak about it , there was a receptionist named Anjali , who was very lovely , who sort out my room problem and gave me a new room as advertised and I was very happy . Because of receptionist Anjali ,who was brilliant, had great customer service made my day and saved my experience in the hotel . I am giving all these 5 star just for Anjali, who was star of my visit to the hotel , otherwise will have given 0 star for the customer service provided by the in-house room manager Freya , who was rude and zero customer service , donor try to help in anyway . The place is really good mainly for parties , young people . I love the place , vibes.

I recently had the pleasure of staying at the Hilton Dubai Palm Jumeirah, and I wanted to take a moment to express my sincere appreciation for the exceptional experience. From the moment I arrived, I was greeted with warm hospitality and outstanding service. The staff were incredibly attentive, ensuring that all my needs were met with a smile. The room was spacious, impeccably clean, and offered stunning views of the city and the sea, making my stay truly memorable. The location of the hotel is perfect, providing easy access to the beach and local attractions, making it an ideal choice for both relaxation and exploration. I would highly recommend Hilton Dubai Palm Jumeirah to anyone seeking a luxurious and comfortable stay in Dubai. Thank you for making my visit so enjoyable. I look forward to returning in the future.

Signature 1 Hotel in Barsha Heights is a modern and budget-friendly hotel known for its convenient location near key Dubai attractions and the metro station. The rooms are clean and comfortable, offering essential amenities for a pleasant stay. Guests appreciate the attentive staff and the variety of dining options available within the hotel. While it caters well to business and leisure travellers alike, some guests have noted that facilities like the pool and gym are basic. Overall, it's a solid choice for affordability and convenience.

The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.

Very good experience at this hotel, easy to check in and excellent service. The staff was extremely helpful and always answered any questions we had. The breakfast was also very good.

Excellent hotel with amazing and helpful staff. The check-in guy (I think his name is Baha) as very helpful and accommodating to our room requests. The breakfast was amazing with a huge selection. Would definitely go again for our next weekend vacation.

I would recommend to pay More attention to special requests of the guests. For example I wrote in advance about the 10th anniversary (before we came to Dubai), but the reservation supervisor just ignored my email. Or better to say, I sent 2 emails, but in both answers from him - my special request was ignored. But still, We’re super happy with the restaurant! Didn’t expect such a wonderful quality of food, wonderfull choice for breakfast, very tasty dishes a-la cart, and unbelievable friendly, helpful, guest-oriented restaurant staff!!! Super attentive assistant of manager - Ester! Such a nice personality!!! Thank you to her! And to all the wonderful waters, especially to Joseph, Anne, Solomon! I also want to metnion beautiful Natasha at the front desk, who is ready to solve each issuer with a charming smile! Thank you guys, you’ve made our stay just wonderful!

The hotel is in a great location in the center of JBR and pool is really nice enjoyed the stay so much, staff are so friendly and the reception officer allowed me to do early check in which was great