We had a lovely stay just before Christmas at Dusit Hotel & Suites. The location is fantastic, just a short 10-minute walk from City Centre Doha Mall, making it very convenient for shopping and sightseeing. The staff was incredibly friendly, and we'd like to give a special mention to the concierge, Richard, who truly made our stay memorable. He was exceptionally welcoming, always ready to assist, and had a great sense of humor. Richard also arranged a Desert Safari for us, which we absolutely loved—it was an unforgettable experience! Breakfast was another highlight of our stay. The staff at the restaurant were attentive and friendly, and the made-to-order omelettes were delicious. We stayed in a three-bedroom suite (one of the bedrooms is a small bunk bed room), which was spacious and well-appointed, but unfortunately, it appeared not to have been used for some time. We found that the cleanliness lacked some attention to detail—the bath was dusty, with some hair left behind, and there was noticeable wear and tear throughout the bathroom and the room itself. This was a bit surprising for a hotel claiming to be 5-star. Additionally, the cleaning service during our 3-night stay wasn’t up to the standard we expected. Despite these issues, the friendliness of the staff, especially the concierge Richard, truly made our stay enjoyable. We hope the hotel addresses the maintenance and cleanliness concerns as it has the potential to be an outstanding place to stay. Overall, a lovely stay with a few areas that could use improvement.
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