TUI Blue Hotels in Djerba

Points to improve : - First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers - Deplorable reception at reception ＞ Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.) - Once in the room, no leaflet available concerning the operation of the hotel ＞ we had to ask reception to find out that we had to download a TUI application - Very few power outlets in the room - Surprise to receive a hot chocolate in a water glass. - Does not clear the table at the restaurant level ＞ poor service - Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility. - The main restaurant is configured with tables very close to each other ＞ Feeling of oppression and being at the table with these table neighbors. - Crossing the corridors to reach the rooms, the spa is quite long ＞ Only one elevator - A customer clearly attacked me while I was online. Good points : - Has an iron in the room - Spacious room with beautiful sea view - Free slippers - Diversity of food at the restaurant In conclusion : - customer service needs to be reviewed. We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early. - We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?