Hotel Sidi Mansour Resort & Spa

Séjour catastrophique entre la chambre ( très froide le chauffage fonctionnait une fois sur deux avec un bruit assourdissant. Coupure d eau chaude .restauration catastrophique séjour inoubliable dans le mauvais sens du terme. Dommage !!!!!

Moyenne

It is a very wonderful hotel and everything is clean and the food is good and the drink is wonderful and especially I will talk about the animation they are extraordinary they do a very wonderful age in the morning and at night especially at night in dancing and they have a special disco for children

Spontaneous holiday with family, great hotel but the thing that makes the place are some of the staff!! They are amazing and have been fantastic with my little girl. Alves, madi, Emma and rayen are the best and would come back just because of them.

First for the good points.. The animation team were amazing and kept us involved even though we didn't play games with them we got to know quite a few. They are cheerful and hard working and kept us laughing. We did go on a walk on the last day which we enjoyed. The pools were very clean. Now the not so nice points.. We have been to Tunisia three times now and got to expect a certain standard. Being four star and having such good reviews we thought we would be okay. The towels and pillows are just awful and should be binned. The pillows are just cut up bits of foam. My pillow was dirty and had lost half its stuffing so it made it even lumpier. The cleaner couldn't see anything wrong with it. I didn't sleep at all the first night. I got a replacement pillow but still lumpy. The beds had blankets on with a sheet over the top of both beds. The blankets were also dirty. The once white towels were brownish and almost all of the towel had threads hanging down. I found a cigarette burn on my mattress protector just where i lay. I lifted it up and found a lot of long black hairs underneath the mattress protector. We were quite shocked at the restaurant. It was dark and gloomy and did not have the amount of food we were used to at Tunisian hotels. There was only a handful of British people there as most of the guests were Lybians. I felt like we were in a refugee camp. They were so wasteful by filling their tables with 10-12 plates of food (even for a father and young son) then leaving most of it. Don't expect a waiter service for wine or beer and you cannot get beer in the restaurant! You have to get it from the bar upstairs but the barman doesn't like you taking his glasses down to the restaurant. You also have to go and ask the waiter for wine and he will bring it to your table. Not the 4 star service you expect! They don't cater for vegetarians either except pizza and pasta, salad or vegetables. The nearest i got was a spinach pie- tasteless spinach with puff pastry on top.

The hotel was nice, especially the pool area which was very scenic with the palm trees. I enjoyed the animation team a lot and the activities we did were very fun. We played bowls, football, mini golf and partied at night with music. I really liked the people as they were very friendly. Thank you Mario!