Hotel di Hoa Hai, Dien Ban

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

We thoroughly enjoyed our stay at Danang Marriott Resort and Spa. It was me, my wife, my 2 year old, and 5 month old. The breakfast was one of the best we have experienced in our travels in southeast Asia, with a wide variety of Asian and Western cuisines. We especially enjoyed the Bahn Mi and ice cream stations. We were given complimentary alcoholic drinks (2 per adult, per day) because we were staying for 5+ nights. This was nice surprise. There were 5 or 6 pools to choose from, with varying sizes. We especially enjoyed the lounging area that was between the toddler pool and main pool, which allowed us to be with our kids but also cool down when needed. The beach was beautiful and never crowded. The waves were a little rough, but a great option for cooling down. There were plenty of loungers by the pools and the beach. The beach bar service was great, with drinks and food coming out efficiently. The staff were all amazing. We did not have any bad experiences with them during our 6 day stay. They were friendly and playful with our toddler and helped with any questions we had. My wife enjoyed the spa as she went for a massage on our final morning. The location is between Danang downtown area and Hoi An. This was great for us because we wanted to visit both areas but if you are wanting to be walking distance to restaurants, bars, sights, it might be better to choose a location closer to one of the busy areas. Overall, a fantastic trip and we look forward to returning in the near future.

Feedback on Sheraton Grand: During my recent stay, the reception service crew member, Thanh Vo, did not collect the payment from me since the booking indicated payment over the counter. This created inconvenience, as I had to contact the counter to settle the payment. Additionally, the hotel required extra procedures to process the credit card payment. Throughout this process, I had to make calls, reply to emails, and follow up, which was highly inconvenient. I hope Sheraton Grand can take note of this issue and work on improving the guest experience. Feedback on Trip.com: I would recommend adding a reminder message for users booking rooms during midnight hours (after 12 am) to avoid confusion regarding the booking date. This would help ensure users select the correct date and prevent errors during late-night bookings.

So nice hotel (resort type) If you want a travel for healing or rest/refresh, this hotel would be nice choice. Every staff who we met were so kind, gentle and nice. Breakfast was so delicious, especially omelette and rice noodle was perfect. Beautiful resort, sunset and view was so nice~~~~~ our family were so satisfied. And Massage &Spa was reallyyyyyyyyyyyyyyy good. their skills shows the level of master. Highly recommandable.

The resort is truly magical! The staff are incredibly warm and welcoming, making us feel right at home. We were celebrating our anniversary, and they surprised us with a lovely gesture in our bedroom, which made our stay even more special. The breakfast spread offered a great variety, and the lunch and dinner options were equally impressive. A wonderful experience overall!

Melia definitely gives you value for money. The staff definitely made every interaction personable and they catered to our every need. I would definitely recommend this hotel to anyone who is seeking luxury at an affordable rate.

Location: 8.5/10 The hotel is about a 20-30 minutes taxi / grab to Hoi-An or Danang city. However, we know about this before hands, and it is a resort, so we have nothing to complain about. Service: 8.5/10 – All of the staff members are helpful with a huge smile on their faces. Room: 10/10 The room size is very spacious and looks very new. One very important thing is that the room is just one step away from the swimming pool and with the beautiful ocean view. Facilities: 8.5/10 The hotel provides a wide range of facilities, including: a swimming pool with lots of kids' swim equipment and toys, a gym, various classes for kids and adults, and entertainment on the beach. Overall: 9/10 – Naman Retreat Resort is excellent for staying as a couple or family with kids. 位置: 8.5/10 酒店到會安或峴港市大約需要20-30分鐘的出租車/Grab服務。不過,我們事先已經知道這一點,而且這是一家度假村,所以我們沒有什麼可抱怨的。 服務: 8.5/10 所有工作人員都很樂於助人,面帶微笑。 客房: 10/10 客房空間非常寬敞,看起來很新。最重要的是,客房離游泳池只有一步之遙,還可以欣賞到美麗的海景。 設施: 8.5/10 酒店提供了廣泛的設施,包括:帶有大量兒童游泳裝備和玩具的游泳池、健身房、各種兒童和成人課程,以及海灘娛樂。 總體: 9/10 Naman Retreat度假村非常適合情侶或帶孩子的家庭入住。

This hotel is lovely! In the outskirts of the city, but not too far away from it, it has a private beach with white sand and an awesome view. Their breakfast is rich and varied and their restaurant offers all-day dining service. They also offers tours to the nearby landmarks and attractions if needed. Definitely recommend this hotel if you want to fully relax and enjoy a beach holiday.

We recently stayed at the Koi resorts at Da Nang. We researched and compared the prices, amenities, accessibility etc and zeroed in on this resort. We booked through trip.com and got a good discount of approx 25%, we were a group of 8 adults and 2 kids. The overall experience at the resort was fantastic, the villa quite huge, with awesome pool (common and within the villq) and beautiful location, but let me start with a few negatives: - while this is advertised as a 4 bedroom villa, it’s more like 3.25 bedrooms. The room downstairs is for just one person, my dad had to get an extra bed to be placed in the living room and slept there. - For the 2 bedrooms on first floor, there is only one common toilet and bathroom, 4 people using 1 bathroom and toilet is a bit difficult. Would be good if they had done an attached bathroom and toilet for every bedroom (considering the space available is huge). - When we reached, the aircon was not working, we had raised a complaint and they fixed it later by cleaning up the filters - The toilets get very smelly as there is no proper ventilation (there’s a fan in the roof) but not good enough to remove the smell. Once again, we complained and they did some fix. Didn’t result in much of change. - We are vegetarians, so there’s very limited options in the breakfast buffet, but they do oblige to make local vegetarian dishes separately for you if you request (the spring rolls, Pho, curry soup and glass noodles were lipsmacking!) Despite all of these negatives, it’s the staff who are amazing and make up for all the shortcomings. They are forever smiling, very sincere and earnest, extremely polite and attend very promptly to your every single need. Not even once did we see them show even the slightest irritation or delay things. They had almost become like friends with us and they went extra mile to make sure we are taken good care of. The property is maintained spick and span, with beautiful landscaping and overall impeccable service. Absolutely enjoyed the experience, thanks and Kudos to the team!

There are not many villas that can accommodate 3 families in Danang. We visited Furama and The Ocean, and they have pros and cons. Furama: Breakfast is available and the private pool is quite large. You can also use the auxiliary facilities and the outdoor pool is nice. However, it is expensive. The Ocean: The interior is similar to Furama, but the spacing is wider. Delivery and Grab are available to the front of the villa. You can communicate directly with the manager and make requests and adjustments. The chef comes and cooks breakfast, and the food is okay, but the menu is limited, so I do not recommend it. However, the food is delicious. The price is cheaper than Furama.