Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

My husband and I had a fantastic staycation at the newly opened Royalton Chic. The property was beautifully renovated with excellent guest areas all set on an excellent white sand beach. The young staff were enthusiastic and friendly. Service standards were above average. The food at all restaurants was of a premium standard. We were particularly pleased with the fabulous Caribbean cuisine this was a superb treat.

Sun Sea Sand .. just what the dr.ordered

It was amazing. the staff was helpful, the food was so good. the whole experience was great!!! Diamond club I can't wait to return.

This hotel has a mix of good and bad. The public spaces & the rooms are new, clean & pretty. The service in the specialty restaurants was OK. The beach is nice but that is where the good part of the experience ends. The service overall here leaves much to be desired. On our first day we asked an employee where the main buffet restaurant was and he didn't know. We went to dine in the Haven Grill first because our room wasn't ready (after 3 pm,) the waitress took our order then came back several minutes later and said they didn't have what we ordered (which was on the menu.) She should have told us that at the beginning. I asked for Club Soda and were told they ran out. How does a bar run out of club soda? The boutique was closed in the middle of the day and we asked 3 staff in the area if they knew when it would reopen and they didn't know. We saw a staff member coming out of the doors later and she said she was "on her lunch break" and didn't answer when the store would reopen. The bartenders were hit or miss. One just pointed to my husband after he stood for a long time waiting to be served. In the buffet restaurant at dinner one night (with less than 10 people in the entire restaurant) I asked the server for an additional piece of chicken and she said NO. We ate at the food truck and the fan wasn't working so the grill was smoking. We felt awful for the cook who was less than friendly when taking & providing our order. Too many other bad service experiences to mention.

The food (buffet) is very mediocre. The lunch and dinner is very limited selection and food is always cold unless it’s something that is made on grill. The restaurants are very good. Enjoyed the steakhouse and Italian restaurants. Book early as soon as you get to the property because they fill up fast. I was told by the check in, Alicia I believe her name was that told me to book right away and I did. She was great. Rooms are clean but are in the smaller side. Requested a king bed but was given “queens” felt more like a full, which was hard for both of us to be comfortable in bed.

The property was well maintained and the customer service was great. The food was good but I believe the buffet should have had more local dishes. One thing my GF and I hated was the fact that there were no irons and you had to fight to get a steamer to press our clothing. They did not clean our room everyday and and the plates that guest left outside of the rooms took too long to be picked up. Housekeeping need to do a better job.