Diani Backpackers - Adults Only

My friends and I met someone staying at this facility. We were invited to a party there last week. We had played a few rounds of foosball and after a disgruntled employee came to my African friend and demanded 500ksh for the games. When we explained that no one told us there was a charge for the game (there was no charge for the other table games) their security harassed us and prevented us from leaving. We gave the disgruntled employee we would be leaving a negative review regarding his horrible behavior.

While as the public we acknowledge your EPHEMERAL public apology regarding Rheen's misplaced adapter and understand that you may have deleted posts about this issue, I believe the incident has already become part of your history and can’t be erased. In order to build a better image and earn the trust of your clientele, it is crucial to improve your customer service. I would suggest investing in training your staff with proper etiquette and customer relations skills to help address client issues in a more professional and courteous manner. This will surely have a more positive long-term impact than simply deleting posts and comments made by guests. Additionally, I recommend addressing some physical concerns in your premises, including fumigating to eliminate any bedbugs and finding ways to control noise levels, especially for guests who wish to sleep while others are partying. These improvements would greatly enhance the comfort of your visitors and improve the overall experience. Deleting posts only speaks into your guilt as you failed to meet your guest's expectations. It's a shame!

The hospitality was top notch!!! I and my friends arrived late in the night and even though the kitchen was closed for the accomodation, the staff available helped us order food outside..... within the shortest time possible am in awe. The place was generally cozy and is good for both solo travellers and those in a group...

Highly recommend this place,came here just for a day drink but we must come back.Very clean place with beautiful view.The swimming pool was very clean,toilets the same.The bar man with dreadlocs was very friendly and welcoming.I highly rate this place 10/10

Rules change according to who is getting served. White supremacy🥳🥳 you will have a blast. Kenyans🇰🇪 ensure you belong to the upper middle class. People reveal their true colors when you show them you are weak. Got harrased to delete🚮🥲

Diani backpackers was a stay that I’ll never forget, the stay was amazing met and made new friends, there service was second to none, there rooms were beautiful as they looked at the photos beforehand, everything about it was just superb…Personally where I fell in love with backpackers was there team led by a brilliant manager by the name Joan “jojo”… keep up the good work guys, Love you so much Diani backpackers can’t wait to be back….