Joy Island Maldives by Cocoon Collection

Kami menikmati masa menginap yang tak terlupakan di resor ini! Layanan kamar yang luar biasa, terutama berkat Ahu, membuat pengalaman kami menjadi luar biasa. Makanannya lezat, tiramisu-nya adalah yang terbaik yang pernah kami makan dan malam cokelatnya menjadi sentuhan yang luar biasa. Ravioli buatan tangan-nya sangat lezat, dan prosecco yang dikirim ke kamar kami menjadi sentuhan akhir yang sempurna. Semua detail yang luar biasa ini membuat masa menginap kami benar-benar berkesan. Kami tidak sabar untuk kembali!

Our Trip to Joy Island by Coccon Collection Maldives was an amazing experience. We went there with our kids for 5 days. Every part of the experience was amazing right from the property, location, food, activities and hospitality. Each was better than the other. We have great memories from our visit and we do wish to visit again in the future. Our personal host - Hassan was very prompt in taking care of our smallest of requests. The Chef's at the various restaurants - The Market, Basilico and Palm Beach were not just great in their craft but all were great hosts too. Our experience of snorkeling was also great in the property itself.

This island is completely man made, it is a beautiful island with lovely views and rooms but very little wildlife, when we were there for 5 days you could not enter the sea due to rough conditions, the red flag was flying the whole time we were there. In the 5 days we were there we saw 3 sting rays , one baby shark and numerous small black fish in the evening. You can go on a snorkling trip out to a reef but of course as are many things on this island it costs!!! There are 2 a la carte restaurants but these are very expensive for $140 dollars per person you can have a lobster seafood platter barbecue on the beach, this includes one bottle of Prosecco (which is included in the all inclusive drinks package). The meals are the same price for everyone , even if you are all inclusive, we felt there should be some discount in the al la carte restaurants if you have already paid for all inclusive, something which the management team informed us they would think about. There is a buffet restaurant which serves a great variety of food that is kept warm on hot plates that are often turned off and not kept at the minumum 60c recommended . Most of the food is cold and they prepare most of it and keep it warm so nothing is cooked fresh for you except the eggs in the morning. There is no hand gel at the entrance to the restaurant and some of the guests would use their hands to handle the foods! I never ever saw anyone testing the temperature of the food and very often I saw them mixing freshly cooked food to pots that had cold items in them. I raised my issues with reception and discussed them with a supervisor who offered us a complimentary meal at the Italian restaurant telling me how they sourced all the ingredients from Italy. When we got to the restaurant the only thing we were allowed to order was a pizza!! We declined this offer. I felt completely ignored whilst we were there despite numerous communications with the supervisor, who often said he would get back to me but never did, after leaving I communicated with the hotel to tell them I was writing this review. Only then did I get an apology and lots of assurances that things would change, which really is not good enough. Do go to this island if you want to spend a lot of money, want to ask for things on numerous occasions , risk getting food poisoning and want to be ignored.