Spark by Hilton Des Plaines Chicago O'Hare

老式酒店 物美價廉

My flight was delayed and I missed my connection in Chicago. The airline provided me with a hotel room here (I had to insist - they try to tell you that they can't do that). After I got the voucher, I looked up reviews of this hotel and was pretty worried about all the one-stars. Shuttle: they offer shuttle service, and the van that they have se is about a 10-seater. It took me awhile to find where to go, so if you're reading this while still in the airport, go to Terminal 2 on the second level and walk to 2A. I stood waiting for awhile and then called the hotel to ask when I might expect it. The agent told me the driver was there and she'd send him over. He arrived 15 minutes later and was very kind and helpful. So my advice is to call the hotel and request that the shuttle be sent. Check in: I arrived at about 6 pm and the two people at the desk greeted me and got me checked in right away. They were friendly and made sure to find out what time I needed the shuttle in the morning. Room: it was clean and comfortable with enough furniture (yes, there's a nightstand between the two queen beds). No coffee maker or water but there's coffee in the lobby. Not fancy but fine for a budget-type hotel. The bed is comfortable. There is an iron and ironing board and a hairdryer. Breakfast: very basic. I don't usually eat breakfast unless it's really good so not an issue. All in all, this is a fine place to stay near the airport. If I was coming for a visit in Chicago, I'd probably choose something close to downtown.

This place has bed bugs. Air Canada cancelled my flight and had the luxury of being placed here in room #305 only to wake up with bites all over my arms and now I have to go scorched earth on everything that entered the room to endure no hitchhikers made it into my home

This hotel is changing from a Quality Inn to Spark by Marriott. The pros are the friendly front desk person, great beds, and nice breakfast. The con was the airport shuttle. They have a tiny van which you have to climb in like children, not recommended for the elderly. The shuttle to the airport was fine as you tell the front desk, the night before, the requested time and how many people. However at ORD the shuttle (1 van) shows up about every 30 to 45 min. We had about 25 people waiting for the shuttle when we needed it. It’s a small van, takes about 10 people at a time. Hence we took a taxi to the hotel. Cost $30. We did not want to wait over 2 hours for the shuttle. Oh and its a free for all to get the shuttle, whoever jumps in the van first gets the ride, so if you are older you will wait much longer. I saw one wheelchair bump an older person right out of the way.

Room is really clean, but that is because there’s hardly anything in it. The nightstands were missing so there was nowhere to set up my CPAP machine. I have a desk chair, but there is no desk. I picked up a burger at a drive-through before checking in, but there’s no table for me to eat it at. I guess I can pull the desk chair over to the dresser that the TV is sitting on. There is a small refrigerator sitting in the middle of the floor. no microwave, no coffee machine, even though the website assured me that each room is equipped with these items. I called the main desk to inquire about the missing items and if I might be able to have a room with all of the furniture in it. The man says no we don’t have any other rooms. Basically, he tells me if I don’t like it I can leave. It is after 10 PM I have been driving since noon to get here for a family reunion tomorrow. I have nowhere else to go. I have to stay, I have no choice. I’m not going to sleep in my car. “We are remodeling” he says. Great, but that doesn’t do me any good tonight. Why do you book rooms that aren’t furnished? He doesn’t know. But I can leave if I don’t like it. Well I don’t like it but I know I’m going to get charged because I didn’t cancel 24 hours in advance, so I know I just basically have to live with it. But I don’t have to come back.

This hotel is undergoing renovations which was badly needed. This business purports to have a service for airport shuttle. They are obviously not able to provide pickups in a timely manner and should not be offering this service. Do not use this shuttle service as getting picked up from ORD is an awful experience.