Hotel de Plataan Delft Centrum

Our stay at Hotel De Plataan in Delft was very pleasant. The breakfast was delicious, with a great selection of fresh products. The staff was friendly and helpful, which contributed to a nice atmosphere. Additionally, the hotel has a lovely restaurant where you can enjoy lunch, dinner, or drinks. All in all, an excellent choice for a stay in Delft!

I stayed with my wife on last Friday and Saturday. Our stay was entirely ruined by a noisy party held by the hotel and the way a manager dealt with it when my wife went to get music turned down and raised issues about not being told in advance about the late party. People who were not hotel guests were hanging around on the stairway up to our rooms. My wife asked for 1 night refund , pointing out that if the hotel had told us in advance we would have cancelled. She was offered a discount and when she asked for a refund for 1 night was told to leave then and there if that was what she wanted!. The hotel promised a “ management team meeting” to consider this. Tonight she received a bizarre reply making the hotel out to be victims in all this.

BASIL FAWLTY SCHOOL OF HOTEL MANAGEMENT. See also a review posted in January by another guest with whom wd have no connection. Previously we had a great stay last year at this hotel. So, I booked and recommended it to my family. So, 3 rooms were booked 12 to 14 April. Our reservations were made back in October ' 23. The hotel is apparently completing renovations of the downstairs dining area. When we checked in we were told this and there was a family meal ( we could see a table set out for about a dozen) and friends event to celebrate the renovations and that guests could have a complimentary glass of wine at 9pm. ( This meant that the hotel bar/ lounge area was out of bounds to hotel guests in the evening) . We personally had NO prior notice of this party despite booking rooms back in October. We did not make a fuss, went out to dinner, returned and found not a small scale family & friends meal / gathering a full scale large party in swing, 100 plus people entering in the evening and DJ and loud music. We had a drink, went to our rooms thinking this is not good after our 4am start today but it will end soon. 11pm came - still club music. 12 midnight same. I went down but on first ocassion could not locate the manager. By 12.30 there was still booming music making it impossible to sleep. I messaged via the booking system saying we could not sleep and that I thought we should have been offered a chance to cancel due to the planned party and should get tonight refunded. I later went down just after 12.30 when music was still reverberating. The fire door between the bar and stairwell up to rooms was wedged open each time I went down, party guests were spilling on the stairs. This allowed noise to travel further and presumably contravenes Dutch fire regulations (?) I was in Pyjamas with a jumper over them. I went to the bar and shouting over the music asked to speak to the manager. Staff got her and I did speak to her. She said she had seen my message ( but no explanation of why she had not answered or acted on it until I went down as music was still full on) . I explained ( against a background of still blaring music at that point) we could not sleep, had been travelling since 4am and I felt we should have been told about the planned hotel party and offered a chance to rebook or cancel. I said I thought we should be refunded this first night of our 2 night stay. I was told she could offer discount on one night but not refund as they had to clean the room. This made no sense as i had ticked the box saying ok not to clean room each night and they would have to clean after check out anyway on second night. I said I did not think a discount was at all appropriate but a refund due to lack of sleep and not telling us about the party. She insisted she had. It would have been funny if I had not been travelling since 4am as I was then told" You need to leave and check out NOW if you want a refund, as you need to pay something as you