Hotel y Apartamentos des Puig

I tried to book an additional service for friends staying at the hotel. Reception was unhelpful and shouted and most unaccommodating. I was trying to book and pay for value added service. I understand it may not be possible but the manner of communication for a hotel of this apparent calibre is very poor.

Stayed at this hotel with my family (including two babies aged 2 and 1 years old). We booked an apartment which was exactly as expected. Well equipt kitchen with everything you would expect. Five minutes from the centre of Deia and parking for residents which was fantastic. The noise from the apartments above was at times loud at times but we do usually have white noise on with the children so not a problem for us - if you are sensitive to noise you may wish to consider a hotel room instead (separate building from apartments) rather than the apartment. However, and for us this was the big but - Deia as gorgeous as it is doesn’t have much for small children. You could cover the whole town in one day. We knew this and booked this hotel which was advertised a heated swimming pool as we knew we would be able to entertain our kids by the pool most days even if the town was small. When we arrived we were told by the receptionist that the pool was no longer heated as the price of electric was too high. Later, we were told by the hotel owner that it was to do with hotels not being able to use electric to heat pools following the war in Ukraine. I’m not sure where the truth lies in between these reasons given and either way I sympathise entirely with both, but I do think the hotel shouldn’t be advertising a heated pool on their website if it’s a service they don’t provide. I’m sure they know that people will come under the duress that this is a service they offer as it’s currently advertised as such. The pool was quite literally freezing. My two year old referred to it as an ice bath throughout the entirety of our stay. No one with children under 10 could safely have their kids in a pool of that temperature for any prolonged time. This was during temperatures of 22 degrees. Even adults weren’t accessing the pool due to the temperature - I saw one adult access the pool the duration of our one week stay. My honest advice is, if you are travelling with kids and they don’t have the USP of having a heated pool then truthfully there are apartments just as nice in Valldemossa and Soller with a lot more to do to entertain your kids. Visit Deia for the day as public transport is excellent and this is what everyone else seems to do.

This hotel has one of the best views of Deia and the surrounding mountains. The room was south facing and had plenty of sun with a small private terrace. The bed was very comfortable and they have a pillow menu available. The room was very spacious with a lounge, dressing area and large bathroom. Also fitted out with a coffee machine, kettle and mini fridge. The staff were very helpful and the breakfast buffet was great, a good selection of fresh fruits, both local and exotic, yoghurts, eggs, cheese, avocados, juices, pastries etc. the honesty bar downstairs was a nice touch (help yourself to anything and tally it up for the staff). Gym was good and pool looked great, although a little cold in February! Private car park available a two minute walk away. Highly recommend if you’re staying in Deia.