Hotel Strela by Mountain Hotels

Freundliches Personal. Schöner Saunabereich mit Ruheraum und Duschen. Grosser Frühstücksraum. Schönes separates Restaurant. Preis/Leistung: zu hoher Preis für Zimmer. Kein Radio oder Bluetoothlautsprecher im Zimmer vorhanden. Hab ich vermisst. Es gäbe schöne Designradios, Lautsprecher wo ins Zimmer passen würde wie z.B. "Ruark Audio".

If 'Good' was an option, this would have been my rating for this place. It's up quite a hill from the town and the ski lifts, and I certainly felt that carrying my skis and poles etc. back each evening, but there are options to pay to leave your things with other businesses near the ski lifts so you don't have to carry your equipment up and down each day. Rooms were pretty basic but clean and provided what you need, and there's a hotel sauna which you can use after a day on the slopes. Breakfast was a basic buffet. Hotel had a place you can leave your skis and boots overnight in the basement.

We paid close on $450 per night for what was termed a 'suite' but was a small family room. It just succeed getting two adults and three under five (5 3 and 1)into it it with a flimsy curtain pulled half way across the room. Had it had a decent bathroom and not a small shower and not even enough room for two people it might have just improved matters. No fridge, storage space just about adequate.TV but no channel explanation of channels. Wafer thin walls allowing one to hear all grunts and noises next door. The booking res team were very friendly and helpful. My fear is that they do not see the hotel as it is. The breakfast room team were very efficient and helpful dealing with us and the children. One hot dish was a rather mediocre scrambled egg each day overcooked. Reception staff let the place down except for one bright cheerful light Janice who had been there for four weeks. bundles of enthusiasm and helpful. The others were irritable impatient and everything was a monumental effort. Ski room was good. Resto next door not theirs but good standard. underwhelming....

Friendly and helpful reception. Room with good and all-you-need 3 *** standard. Skiers breakfast with regional products (very positive: breakfast available from 7 - 11 am. Sauna included (towels and bathrobes free). Inhouse Restaurant with swiss-italian-international menu.

We stayed two nights „double superior“. Room and bathroom too small, beds uncomfortable. Off season service very limited - bar and Restaurant still closed, early info about the limited service would have been appreciated. Reception staff not too informative, no one answering the phone… in the room mineral water not refilled for the second day, breakfast simple but fresh, and coffee was good. The location is conveniently located off the main road near the Schatzalp funicular.

Experience absolutely awful, I was supposed to stay in this hotel 4 nights, and because about the fact that my son was sick, I couldn't go on this hotel, I cancelled my staying from *********** before the beginning of my staying ( so they could rent again my room ). Even I knew before that the conditions couldn't allow me to be refund ( but its can be make from the hotel if they want ) I wrote them email in order to explain the situation and I was ready ( in order to show my understanding ) to be refund only one night on the 4 I nights I booked !!! But I was expecting a commercial good way of attitude from them...I cancelled 2 or 3 times in my life with identical conditions and always the hotel made something toward me...The STRELA hotel is gready, unfair and they talked to me very very rude at the phone...Frankly, you can count on me for make your advertising around me...really bad experience, rude staff...Believe me, you didn't earn what you didn't want to refund me…Poor