Premier Inn Dartford

The location and prices are great while saying that I have used this hotel for many years now and I have started to notice it is starting to get a little tired in places with a lack of attention in the following areas. The entrance area has a lot of rubbish/ detritus in flowerbeds near the door. A lot of pigeon droppings have accumulated over a long period of time just as you walk to the entrance door. Rooms: My first room which I hope had obviously not been inspected recently as it had a lot of mould on the ceiling above the bed which appeared to be from a previous water leak from the roof or pipe work in the attic area above. We were moved to another room which we found to be fine but did not have enough towels and had to again go to reception and ask. Beds, the mattresses on the beds do not appear to be as good a quality as previously, they seem to have changed. This is the first time my wife has not had a good nights sleep at a premier inn, the mattress felt it was sloping into the middle of the bed. When sitting on the end of the bed, I could feel the metal frame below which is something I have not experienced previously as I have always mattresses felt were very good quality but no longer unfortunately. Facilities in the room, they no longer have glasses in the rooms and have changed the ceramic mugs to glass ones which although slightly larger look cheaper. Staffing, they are always available and friendly when booking into the hotel and are happy to assist with any questions.

It’s was very clean the staff were lovely and helpful. Other guest were quite noisy at night they were walking around a lot but it did not impact our stay and the food was freshly cooked I have to say the croissants were amazing thank you for the hospitality. My mum had an allergy and the staff were exceptionally helpful to accommodate for her. Overrule it’s been a very pleasant stay. X

The ladies at reception greeted us with smiles even though we arrived very late in the night. I like the idea that you only have to request at reception to have your room cleaned in the morning so if you want to sleep in, no one disturbs you with a request to clean the room. Every staff member we met was super friendly and always happy to help in any ways they could