The Hotel claims to be a 4 star property but when we entered the room, the single seater sofa chair and its side stool both were soiled….they had stains and were not at all clean. Then the staff said that there is no hot water in any room of the hotel due to some problem that had been going on for the past few days. So all the guests were given buckets of hot water as per need!!! If you book a 4 star property you do so for a higher level of comfort and hygiene which was absent in this case! When we demanded a better treatment after a lapse of 2 hrs they suggested we shift to their sister group hotel Udaan Maitree. Udaan maitree is again a disappointment as room staff dint clean the room the next day, there is no heater facility as an included privilege and if you ask for heater, they charge you for it…and the name of the sister hotel is Udaan Maitree Hotel n Spa but they do not have a SPA yet…despite being a 4 star property
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