Crescent Resort, Darjeeling

The property excels in cleanliness and maintenance, offering panoramic views and spacious, comfortable rooms. Its convenient location near local markets is complemented by attentive, friendly staff.

Our stay at this hotel was nothing short of a nightmare. First of all 4-5 star reviews for this hotel are totally fake and paid reviews . Please trust only genuine reviews. This hotel isn’t worth even one star First, we ordered lunch, including butter paneer masala, dal makhani, rice, and roti. However, they mistakenly delivered butter chicken instead of paneer. As a strict vegetarian who has never touched non-veg in my life, this was extremely distressing—I was so upset that I cried for nearly two hours. When we informed the staff, they claimed that another guest’s order had been sent to our room by mistake. But how is it possible that another guest ordered the exact same dishes and the same number of chapatis? It was clear they were lying. After this horrible experience, I decided to take a bath, only to find that there was no hot water in the washroom. I had specifically booked a room with a bathtub, but it was completely useless since taking a bath in freezing cold water at 5-6°C was impossible. When I complained at the reception, they sent a plumber who tried to fix it twice. After 2-3 hours, he told me to use some other guest room for bath. This was beyond frustrating—why should I have to use someone room when I paid a premium for a bathtub room? Moreover, it wasn’t just us facing this issue; other guests also complained about the lack of hot water. To make matters worse, the television in our room wasn’t working because there was no recharge on it. Even after informing the staff, nothing was done. We later found out that many other guests were also facing the same issue with their TVs. As if all this wasn’t enough, when I requested the manager’s contact, the receptionist simply said the manager was on holiday. It was as if they didn’t care about their customers at all. The entire experience was disgusting, and I would never recommend this hotel to anyone. The staff is uninterested in providing even basic service, let alone hospitality. Avoid this place at all costs. #WorstHotelExperience #TerribleService #UnprofessionalStaff #BadHospitality #WorstFood #PoorManagement #WorstStayEver #HotelScam

- "We had a great experience at the hotel." - "We loved the hotel's services and amenities." - "The hotel staff were very friendly and helpful." - "We were very satisfied with the hotel's cleanliness and security." - "We enjoyed the hotel's food very much." Good service Nishika Rai. So also"With heartfelt emotions and a smile"।