Motel 6 Danvers, MA - Boston North

I booked this hotel because it said they had a pool I called to see if the pool was functioning I was told yes I got there the pool was closed for maintenance I was not happy that is THE ONLY REASUN I BOOKED THERE

This is basically a homeless hotel and has been for over a year. I went by there this week and there was 4 piles of stacked mattresses on the front lawn some still with sheets, to me that means bed bugs. Bicycles also strewn on the lawn. The side of the building had various people congregating. The parking lot looks like Los Angeles - broken down campers where I assume people live, some had open windows or cardboard covering them! I didn't take pics as I didn't want anyone approaching me! To be clear I did not stay there after seeing the sights on the exterior of the property.

On 7/24/22 I reserved 2 rooms 1 for my daughter and 1 for her son + wife + baby. They were here for a family reunion /birthday. On their arrival in one room the A.C. was not working with temps outside 90 degrees high humidity, no refrigerator as promised, and a door key that had to be reprogramed every time they stepped out. Because of these conditions they were back and forth in my daughter's room seeking relief. They were promised a 1/2 price reduction on each room $68.83 each room to be credited to my charge card Lie #1. I called Motel 6 customer service and was told I would be credited $90. each room Lie # 2. Keep in mind that time is going by waiting for these credits. I finely get a credit of $68.83. I call Motel 6 customer service # explaining I only received $68.83 of the now promised $180. Now they tell me to submit an email to chargereview@hotelplanner.com with ticket #H5323630/and#5323589 requesting $137.65 credit which is the difference between $68.83 which I received and $180 + extra $ for my troubles Lie#3. Still no credit. I call to speak to supervisor she can do nothing because I credit of $68.83. All Lier's from top to bottom. Stay away and tell your friends.