Element Dallas Downtown East

Great customer service! Great facilities! Great location!

The customer service at the front desk was amazing .They greeted me every time I passed through the lobby.That was from morning shift to night shift..Job well done !

I enjoyed the ambience of the hotel..the staff is friendly… The food was delicious and it was a peaceful place close to everything

含早餐，雖然不豐盛，好歹免費，團隊出差能節約不少餐費。房間環境不錯。就是位置有點偏，晚上出去溜達找飯店在周邊道路周圍碰到六七個流浪漢，感覺治安不安全。當然出行Uber打車的可以不用考慮，喜歡晚上出來溜達的需要注意一下

地點便利，附近生活環境佳；服務親切，能用中文服務；房間大，安靜

The room was very clean and well maintained everyday by the staff. The cleaning staff were extremely pleasant. Check in and out was efficient. My room was spacious and had every thing I needed for my 4 night stay.

The hotel was very clean, the rooms were very quiet, nice hot water in the shower, the lobby and room always smelled good. Requested a late check out, and it wasn’t a problem. Safety was great!! You needed a room key to enter the hotel and use the elevator.

It was just ok. Often there was no one at the front desk so to check in or buy water from, we had to wait a while for someone to let us in so we could check in. Then the breakfast was so bad we didn’t even go back down to try it the second day. It was inedible. Will never stay there again.

We arrived at 4 pm this past Friday and the internet was down for almost 1 hour, which stranded my wife and I, as well as a line of registrants at the front desk. I was not able to register using my ******* reservation, though the registration was in the system. We were let in our room by key and later that evening I was given two keys for our room. Fast forward to Saturday evening at 11:30 pm in which the room was given to another lodger who entered our room, to our amazement, twice. The front desk called us and insisted that we need to vacate the room and could not find our reservation nor records that we have paid for the room. I insisted that we tackle this problem in the morning. At ca. 8 am I discussed with the front desk person about the late night invasion and strange phone called to vacate our room. My wife and I left our room for breakfast but could not re-enter our room. The desk person found or reservation but was unwilling to recharge me for the room. He accompanied up to our room to open the door with a master key. As we were readying ourselves for the day and packing to leave this contested room we were contacted twice by phone and thrice by person that we needed to vacate our room ASAP. To close this odd story, we ventured to the desk and paid our bill with a credit card used in the initial reservations, with no problems. I was told by the desk clerk that management would be contacting me on Monday, to offer restitution for these unusual hotel events.