Hotel Shilily di Dali

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)

The sea view is average, 60% of the sea view is blocked by the public terrace. The breakfast is really poor, but the Western restaurant on the third floor of the hotel is worth recommending, it is more affordable. The steak I ordered for more than 90 yuan was not very delicious, but other products were OK and the portion was large.

The hotel I stayed in this time can be said to have performed well in all aspects, which left a deep impression on me. Below I will share with you my evaluation of this five-star hotel. First of all, the location of the hotel is very superior and the transportation is convenient. It is located in the center of the city, very close to major attractions and business districts, within walking distance to the subway station, and very convenient for public transportation. This saves a lot of time and energy for us tourists. Secondly, the hotel's facilities and services are also impressive. The air conditioner in the room is very effective, the cooling effect is obvious and the noise is extremely low, allowing us to enjoy a comfortable accommodation experience in the hot summer. At the same time, the sound insulation effect of the hotel is also very good, even in the bustling city center, we can have a quiet night. In terms of sanitation, the hotel is kept very clean, whether it is the sanitation of the room or the sanitation of the public areas, it is very good. Our group is very satisfied with the sanitation of the hotel. In addition, the hotel also provides convenient parking services. Although the surrounding parking spaces are limited, the hotel still tries its best to meet our parking needs, so that we don't need to worry about parking problems. Last but not least, the hotel's network is very stable and fast, allowing us to easily complete work or enjoy entertainment while traveling. In general, the performance of this five-star hotel is very good. We are very satisfied in terms of location, facilities and services, and hygienic conditions. Therefore, I highly recommend everyone to stay in this hotel. Overall rating: five stars.

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

Very good location 5 minutes walk to main area. Very good service by housekeeper xiao hao. Hotel is comfortable and clean. Breakfast, tea time and night dessert is great. Very easy accessible. We enjoyed our time here. They have transport service to pick you up at the main road and also sending you to nearby places. Highly recommended.

Beautiful room with a bathtub located on the top floor (level 3). The staff is very friendly. Although the hotel located in an alleyway which can be a bit dark and quiet at night.

We enjoyed our stay here. It was in the quiet part of the old town and close to the road where you could get a taxi out. Very convenient. Service was also great and the staff helped us out with some challenges we had with the Chinese online booking systems eg for train tickets. The soundproofing didn’t bother us so much as it was low season so not a lot of noise. The only tiny thing was that there were ants in the room so you couldn’t leave food lying around and had to be careful where you left your belongings.

This hotel is a relaxing oasis just off the bustling streets of the ancient town. The location was perfect to walk everywhere and the hotel itself was really lovely, homely and uniquely laid out, all the rooms seemed to be a little different and had their own delightful particularities. The owners were super helpful and accommodating, even giving us a free room upgrade (comfiest bed I’ve slept in in a while!) and helping out with finding us places to covid test and answering any questions we had about the town. We ended up spending quite a bit of time at the pool because the atmosphere was so relaxing and we even made friends with the hotel dog ‘General’. A great place to experience Dali from!

A 10 minute taxi from the old town. Great service and a wide selection of food for breakfast and dinner. Buffet style with lots of options for Chinese or plenty of Western options too. Reasonably priced and great views of the lake. After a day walking around the old town or hiking on the mountain it was nice to return to the peace and quiet of this hotel.