Hotel Atour di Dali

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)

The sea view is average, 60% of the sea view is blocked by the public terrace. The breakfast is really poor, but the Western restaurant on the third floor of the hotel is worth recommending, it is more affordable. The steak I ordered for more than 90 yuan was not very delicious, but other products were OK and the portion was large.

The hotel I stayed in this time can be said to have performed well in all aspects, which left a deep impression on me. Below I will share with you my evaluation of this five-star hotel. First of all, the location of the hotel is very superior and the transportation is convenient. It is located in the center of the city, very close to major attractions and business districts, within walking distance to the subway station, and very convenient for public transportation. This saves a lot of time and energy for us tourists. Secondly, the hotel's facilities and services are also impressive. The air conditioner in the room is very effective, the cooling effect is obvious and the noise is extremely low, allowing us to enjoy a comfortable accommodation experience in the hot summer. At the same time, the sound insulation effect of the hotel is also very good, even in the bustling city center, we can have a quiet night. In terms of sanitation, the hotel is kept very clean, whether it is the sanitation of the room or the sanitation of the public areas, it is very good. Our group is very satisfied with the sanitation of the hotel. In addition, the hotel also provides convenient parking services. Although the surrounding parking spaces are limited, the hotel still tries its best to meet our parking needs, so that we don't need to worry about parking problems. Last but not least, the hotel's network is very stable and fast, allowing us to easily complete work or enjoy entertainment while traveling. In general, the performance of this five-star hotel is very good. We are very satisfied in terms of location, facilities and services, and hygienic conditions. Therefore, I highly recommend everyone to stay in this hotel. Overall rating: five stars.

Travel with big families and lucky to choose the pullman hotel which has convenient locations, accessible to most of the attractions near the erhai lake. The hotel is very new with fabulous lake view to enjoy the erhai and also xing sheng bridge . We dined in twice for dinner at level 5 grand Chinese restaurant. The food quality is above average and price reasonable with additional 10% off for hotel guests.

The hotel view was amazing and stunning facing to lake views with sunrise .the hotel also provided transport to pick us from car parks .the staff was friendly and helpful . 管家小郝who arranged the transport and helpful staff.hope come back to Dali soon.love the environment and atmosphere here ❤️

Beautiful room with a bathtub located on the top floor (level 3). The staff is very friendly. Although the hotel located in an alleyway which can be a bit dark and quiet at night.