Koi Resort & Residence Da Nang

Lingkungan hotel baru secara keseluruhan baik-baik saja, tetapi detail layanan perlu ditingkatkan. Saya ingat saya masih belum bangun setelah jam sembilan keesokan paginya, jadi pihak hotel menelepon saya untuk menanyakan apakah saya ingin sarapan! 😳Saya memahami bahwa hotel ingin memberikan antusiasme terhadap pelanggannya, tetapi hal ini akan memengaruhi istirahat mereka! terus tidur Kemudian, setelah jam 11, pihak hotel menelepon lagi untuk mengingatkan kami agar mengambil kartu kamar dan menyegarkannya. Saya bangun lagi dan berlari untuk menjawab telepon (saya punya kamar dengan kolam renang, dan telepon di kamar bukan di samping tempat tidur, tetapi di ruang makan, jadi saya sangat kesal setiap kali menjawab telepon) . Ada beberapa masalah dengan desain ini dan itu tidak nyaman. Ketika saya kembali ke hotel setelah minum pada dini hari malam kedua, saya secara khusus menelepon meja depan untuk memberi tahu saya agar tidak menelepon saya malam itu karena saya perlu tidur. Saya memiliki penerbangan jam 5 sore dan saya harus menunda check-out sampai jam 2 siang! Resepsionis meminta saya untuk melamar, tapi saya bilang tidak ada masalah, tapi tolong jangan menelepon kamar sebelum jam 12! Tak disangka, sekitar jam 10, front desk menelepon lagi dan mengatakan bahwa saya bisa menunda check-out sampai jam 2. Saya sedikit tidak senang sejenak! Karena dia mengganggu tidurku lagi. 20 menit kemudian, saya bangun lagi dan berjalan untuk menjawab telepon. Pihak hotel menelepon lagi untuk mengetahui apakah kunci sepeda motor sewaan sudah dikembalikan ke meja depan sangat marah! Saya memahami niat awal hotel untuk memberikan layanan yang lebih baik, tetapi detail layanan perlu ditingkatkan. Hubungi tim pelatihan pengganti! Ini tidak terlihat seperti manajemen hotel bintang lima! Juga, mari kita bicara tentang lingkungan ruangan. Kamarnya oke, tapi desain banyak lokasinya tidak masuk akal Tidak ada tempat sampah di kamar mandi, tempat sampah ditaruh di toilet, dan tisu toilet dipasang paling belakang. Sangat merepotkan untuk mengambil tisu tersebut. Saya baru saja menyebutkan bahwa tipe kamar yang saya tempati tidak memiliki telepon di samping tempat tidur, sehingga merepotkan. Liftnya tampak seperti lift barang dan sama sekali tidak didekorasi. Ini pertama kalinya saya melihat lampu di lobi pada malam hari berwarna putih, tidak hangat. Terakhir kali saya tidak terlihat seperti hotel. Secara umum, layanannya hangat, tetapi detailnya tidak diperhatikan. Semoga akan ada perubahan lain kali!

Meskipun hotel ini terletak agak jauh dari kawasan ramai, akan lebih mudah untuk memanggil taksi. Memang tamu di hotel yang baru dibuka tidak banyak, namun sikap pelayanan setiap karyawan sangat baik. Kami menginap di kamar dengan pemandangan laut. Kamarnya besar dan memiliki kolam renang yang menghadap ke laut selama empat hari dan mendapat kamar setiap hari. Kami pindah ke kedua sisi pantai. Walaupun fitness center, sap, dan kolam renang indoor belum buka, tapi tidak masalah. Kolam renang kamar dan kolam renang outdoor besar lebih bagus. Saya tidak mau pakai fasilitas hotel sama sekali kolam renang dan pantai yang indah sudah cukup.

Very nice and friendly staff crew , nice location . Private beach .

The hotel was nice but it would be better if the facilities and parts of the hotel was up and running.

We recently stayed at Koi Residences in Da Nang during Typhoon Trami, and I was incredibly impressed with the staff's dedication and swift service recovery. Despite the challenging circumstances, the team made every effort to ensure our comfort and safety. They communicated clearly about the storm updates, provided essential amenities, and even organized activities within the hotel to keep us occupied. The staff’s attention to detail and genuine care turned what could have been a stressful experience into a memorable stay. Koi Residences went above and beyond, and I highly recommend it for both the beautiful property and the exceptional service!

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.