Periksa ketersediaan kamar pada tanggal perjalanan Anda
Kami Samakan Harga
1 malam
Ulasan Tamu
4.1/5
Luar Biasa
119 ulasan
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Ulasan terverifikasi
Lokasi4.2
Fasilitas4.0
Layanan4.0
Kebersihan4.1
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Budoor
Kamar dengan Tempat Tidur King
Menginap di Mei 2024
Sendiri
1 ulasan
3.5/5
Diposting pada 7 Mei 2024
I just stayed for two nights one of the front desk staff wasn’t behaving well but the rest are good . They don’t clean the rooms daily the hotel is old furniture needs to be renovated the location I don’t know I just booked it because the tour will start from it the cleanses is good I won’t go back again the a/c has a noise and they put me in a smaller than what I booked for ( the black man in front desk date 4/may ) night shift
Terjemahkan
Tamu
Two Queen Room
Menginap di Apr 2024
Keluarga
3 ulasan
2.0/5
Diposting pada 22 Apr 2024
I had a terrible experience, upon check in the hotel representative informed us that the room we booked (2 queen beds) is not available thus we will give a small (1 bed) room.
Upon making them realise that they have already taken money from us they advised it’s subject to availability. I had to
Argue for an hour and ultimately had to adjust in this 1 bed room as my daughter was very tried of the flight..
Next morning I was assured that if a room becomes available they will offer me at a certian time , I had to inform trip.com to help and even after that at approx 5pm next day they offered me the the 2 queen bed room that I paid.
Most of all in this entire process of 2 days the customer service was beyond poor and rude. They almost made me beg for something I already paid them for. I am a frequent traveller but I have not come across any service like this.