A massive thank you to the team at the Leisure Club! Membership of the Leisure Club is a real joy with many improvements over the past months. We get a warm welcome, and whatever the weather outside, it's like stepping into a sunny day. When there are any issues with the facilities we receive an email, and likewise when problems are resolved. Given the age & complexity of the facilities, problems are inevitable, and to be forewarned is a great help. This level of communication is so rare these days, and yet so vital in providing customer service to be proud of. The team work hard to keep the facilities clean, on top of their lifeguarding and leisure activity duties. Everyone, members and guests alike, are treated professionally, respectfully, in a friendly manner, and diplomatically when the need arises. Each of the team is approachable if there are any issues. There is a real sense of a coherent team who work well together and cover for each other when short staffed. The Leisure Centre itself may be a little tired, but the staff that run it give it a real lift. Going for a quick swim, or a lazy spa morning is a real highlight in the day! A massive thank you to Calum, Danny, Ellie, Emily, Finley, Henry, Josh, Wayne, Zoe and Zoe! Thank you too to the beauticians, who, although not directly involved with the swimming pool & spa facilities, also welcome us warmly when they are manning reception: Cassie, Lily, Megan, Natasha and Sasha.
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