Crest Lodge Historic Mountain Inn

Location was cool, parking was fine. Rooms were spacious enough. There were black spots on the Comforter and there were no bed sheets and the heater didn't generate heat and we were very very cold all night. And the dead bolt didn't work.

The check in process with employer was fine, she was nice and welcoming. We got there a little earlier than regular check in time. Once I entered the room and the beds were not done the sheets were messed up and the lady asked me if we could give her an hour to have the cleaning lady take care of the room. I had no problem with that. Came back like 2 hrs later the beds looked done. Until my daughters opened up the bed covers at night time and there were many black hairs in the bed sheets. There was trash under the bed, chip bags, empty water bottles etc. overall the place was not clean, atleast for my liking . Lots of dust and stains on the walls and some bed sheets.One of the cabinets had a pair of earrings left behind meaning no one had looked in there to clean. The kitchen had blinds that were torn in half, so there was no chance for privacy in there. There were also unfinished cabinet work or shelf’s with pieces of wood just laying there. The bathroom only had less than half of a toilet paper roll and WiFi password displayed in the room was incorrect. Just felt like I had to keep bugging the employee for things needed. Also towels were almost raggedy and super harsh and thin. The employee was nice but I feel they definitely need to hire someone else to clean up the rooms or speak to the cleaning staff to increase cleanliness. I didnt expect 5 star amazing cleanliness or anything, just descent but I wouldn’t stay here again.

This was a great deal for our family of 5. It was kind of like getting the keys to your Uncle's cabin for the weekend. The place is clean, spacious and rustic. There is wear and tear on the place, but for me it added to the charm. If you're a critical, uptight person that expects white glove treatment, you're probably better off booking elsewhere. If you're up for a quick, mountain get away this is a good choice. The staff is laid back. A nice change from neurotic city life. Close to all the Crestline hotspots.

The TV did not have decent reception and kept booting us offline. The heater was very very old and it was difficult to find a comfortable temp. The plumbing was an issue in the shower and was leaking, dripping and noisy. There was trash on ground.

We started off in room with a heater that was nonfunctional and a bathroom you could smell from five feet away. There was used toilet paper on the floor. The sheets on the pull out bed were clearly used and not even washed. Following this, I raised a complaint to the management and they moved us to a bigger room. In this new room while the heater was functional, the sheets were still clearly unwashed. There were popcorn kernels stuck to them and the bed was not even tucked. I stayed due to a lack of other options but would not recommend this property to anyone at any point in time.

I purchased the room on *******. It showed pictures of one thing. Get there and they said it was a twin bed, onlyeant for 1 person. That if i wanted the room i described (the ones in the pictures) that i would have to pay another $20. Bait and switch.