Premier Inn Gatwick Crawley Town West

This was one of the few Premier Inn rooms that we have stayed in that actually had an opening window! Unfortunately though it was impossible to sleep with the window open as the room overlooked the main A23 dual carriageway which was extremely noisy. The heater control on the room wall was exactly that; it only heated the room and did not have the ability to cool it. The result was a room which stayed at a fairly constant 26 degrees, and this led to a very poor nights sleep. Breakfast was excellent and the location is perfect for Gatwick. Shame about the hot room though. I wouldn’t stay here again unless I could guarantee a room on the opposite side and away from the main road.

The staff were polite and friendly when available but the bar/restaurant and reception were unattended quite a lot. Cleanliness was lacking. In the bar there were sauce stains on the table and table leg, which I discovered after it got transferred to my shoe. My toilet was also dirty, there were hairs in the bath and the bedroom carpet needed a hoover. The sheets were very clean however. Generally the bedroom needed a lick of paint, some new furniture (the mattress was on some kind of rolling table type frame), and in need of modernisation (plug sockets outdated to today’s needs). The bed wasn’t too comfy in my opinion, but due to the stifling temperatures (despite her provision of a noisy fan in lieu of aircon) and traffic noise, I didn’t really sleep anyway. Just a warning, this isn’t included the good night sleep guarantee so if temperature is an issue for you when sleeping, then this is not the place for you. The breakfast is ok, pretty basic and not worth £16.99. The cooked breakfast is under heat lamps so the food is quite dry/tough and there was only a limited selection of cereal and breads, with some fruit/yogurt. The coffee machine is in a totally different area to the bar and there is only one so you may have to queue for a brew. Juices were also served on the bar, again not in the same area as the breakfast.

The bed was lovely and comfortable, room was clean, and plenty of towels in bathroom, only one complaint the room was hot but there was a fan but didn’t do much so made room really warm even with windows open, Plus you don’t have to pay to park there YET

I had a really nice one night stay with my 6 and 1 year old children. I had read reports before visiting that the hotel is situated next to a busy road, so I emailed before and asked for a room away from the road which was arranged. On arrival, there was plenty of free parking. We had a welcoming check in and booked our time for breakfast. There is a lift to get up to the upper floors. The room was clean and set up with the single bed and cot for my children. The night was very quiet and we weren't disturbed. We had great service at breakfast and the cooked breakfast was served hot, perfect! Would definitely stay again if in the area. Thank you for a great stay.

Overall I was very happy, with the welcoming staff pet reception, the room with very comfy warm and clean. The bar area also very clean and up to date. The only thing that let it down is arriving in the car park and the outside area, very untidy litter just outside the entrance and in the car park, not very welcoming when arriving.

Hotel is right on the main road with lots of parking. Car park is covered in litter which is probably an ongoing issue being next to the road. Staff were excellent, very helpful and resolved any queries. Bed linen clean. Room was scruffy with poor repairs, poor decoration. Bathroom walls were not cleaned and there were splashes/marks/fluids down all the walls. Fixtures and fittings were old and deteriorating so they were uninviting too. We had a room at the back of the hotel away from the road and just stayed one night. It was convenient and relatively cost effective but the room needs a deep clean and some TLC.