Pullman Port Douglas Sea Temple Resort & Spa

My husband and I arrived at Pullman for 9 days stay with friends. Resort was lovely. However we were extremely disappointed that there were issues continuously. We had a terrible welcome where we were not informed on anything. Apparently there is a contract that explains housekeeping etc which we were not advised on or given to read. Nor were we advised that there is a daily fee for housekeeping which we can opt out of. We assumed that housekeeping was included in our stay. We made the beds most days, washed the dishes, put them away and kept the room clean. Housekeeping entered on their own accord, did not clean the room, didn’t have to wash dishes or put them away. Didn’t clean the floors, bathrooms etc. our towels were barely replaced. On one occasion I was told that the towels had not been delivered so I had to use the pool towels. I had to go to reception to ask for face flannels and toilet paper which house keeping did not replenish. House keeping however did fold the toilet paper that was in use in a neat triangle!! On the odd days that they made our beds, the sheets were hanging out and not pulled neatly. Our room safe broke down twice and we could not access it. The third time it broke down, we stopped using it in case our passports and cash was stuck in there. The door was difficult to lock and on the second day the door handle fell off. Shower head was broken. Communication needs to improve when checking in.

Amazing place

The Pullman is one of the farthest hotels from the Port Douglas village, but it is self-contained, and the staff are incredibly helpful with any requests. We self-drove but there was also a shuttle available at most times into town. We selected the Pullman for the timeless decor. I had read a few reviews about most hotels being 'dated'. We weren't disappointed. It was lovely. We stayed in one of the three-bedroom villas with a pool, and it felt very luxurious! It was larger than our own home in Sydney!

The Service was Perfect, very Kind and generous. The quality of the breakfast Coups be better.

Absolutely beautiful stay. We had a great time at this amazing resort. The team at the resort made you feel welcome and we will be back. Highly recommend this place. Everyone from the lobby team to restaurant and doing our rooms team were amazing. I would like to take this opportunity to say thank you sincerely to the entire team at the Pullman. Chris your team was amazing. Pin, Jayden, Rojina, Gina, Angela, Harry, Bipa and Ann. Everyone was friendly and helpful. The rooms are amazing. Thank you.

As a solo traveler, i found the resort to be lovely and quiet. My room was very spacious and modern. All of the staff were lovely and always happy to help. The spacious was very relaxing and the treatment excellent. Will definitely be back soon.