Ulasan Best Western Heritage

I would like to express my dissatisfaction with the service I received during my recent stay, which was meant to be a special honeymoon trip. Before making the reservation, I carefully reviewed the room features and specifically chose a room that included a bathtub. However, upon check-in, I was provided with a standard room that did not have this feature. When I brought this issue to the attention of the reception staff and presented my reservation voucher, I was met with indifference and asked to wait for an extended period. The receptionist on duty showed no willingness to assist and stated that no solution could be offered. It was only after I expressed my strong disappointment and mentioned that I intended to escalate the matter to higher authorities that a suitable room with a bathtub was suddenly made available. This experience was not only frustrating but also deeply disappointing, especially considering the significance of the occasion. As a Bangladeshi national working for years in a multinational hospitality chain, I believe such service standards are unacceptable. The attitude and response of the reception staff reflected a lack of proper training in guest relations and hospitality. The overall welcome and handling of the situation were far below the professional standards expected from an establishment of your reputation.

We enjoyed our stay over here . I wouldn’t say it was 5 star experience. But because i got it for discount so  i don’t mind it . The breakfast was fire though .

This hotel is the luxury one in Cox's bazar, the staffs are great, the room is clean and very comfortable. The hotel locates in the good location. You can also call for picking up van for free. The breakfast are delicious.

A very overwhelming and professional service. Amazing staff and very friendly atmosphere. Comprising a roof top swimming pool, spa and gym. The location is very close to the beach. Very clean. Excellent. Loved it with my family.

This hotel staff are so friendly and welcoming. They treat me so nice

The accommodations were satisfactory; the room was clean. The view was unremarkable, and the service was adequate.

The best in cox bazar

Disgusting, rooms pictures are not exact and also they’re asking for extra money to get the same room seen online, Also don’t have any facilities

Unfortunately food was not good according to my taste. Rather expensive too!

Cheap, the hotel is just three minutes from the beach. Local prices are cheap, 100 dhaka to the airport, the overall experience is very good. Horse riding at the beach is available at 500 or 1000 dhaka in different time periods. Food is much cheaper than in Dhaka

The room was nice

The room is big and the restaurant is big too

Check-in delayed due to system issues

Everything perfect