Luna Hotel Dos Carqueijais - Serra da Estrela

Great hotel. Perfect location.

Good.

Limpeza péssima!!!! Hotel precisa de uma máxima manutenção!!!! Pequeno almoço muiiiiito limitado e com quantidades pequenas!! Hotel 4⭐⭐⭐⭐ não sei como para mim 3 ⭐⭐⭐ já era demais.

Hotel com localização privilegiada e equipe de staff muito agradável e simpático. Quartos bem acolhedores. A repetir com certeza.

This Hotel is part of the LAM Hotel group, it’s perched on an isolated mountainside above Covilha on the edge of the Sierra da Estrala Natural Park. The position is dramatic! Looking down southwards to the plain below. There is plenty of free Car Parking on site, the welcome and all of the staff are really engaging and happy to help with any request. There is a large open pool and sun terrace with the views described above. The rooms are quite well appointed and have Air Con which in summer you do need. The breakfast service was quite good not in the top rank but adequate. Due to the hotels isolated position (there are no other bars or restaurants nearby) we took the Half Board option which of course included dinner. Our ‘expectation’ for dinner was a ‘table d’hote’ type menu with course options and table service. However this was not the case, the dinner was a two option hot Buffet and was VERY poor quality fare, we were in the first tranche of evening diners and the food was already looking very tired and dry. So please beware of the inclusive dinner and perhaps ask more questions than we did when booking. In mitigation the man that was servicing the tables, drinks, clearing refreshing the food etc was working very hard to a. Please the clientele, he was very personable and friendly b. Try and keep,on top of what was clearly a several person task. I asked on check out if they were short staffed, ‘They were’ so being fair everyone was trying hard to deliver the best service under duress. In summary, great staff, great view, reasonable services but questionable food.

Hotel acolhedor, mas já antigo. Tem uma ótima localização e excelente vista. Um ponto que destacamos como menos positivo são os quartos - são antigos e ouve-se alguns barulhos de água a correr na canalização, o que nem sempre é agradável. As almofadas são limitadas e mesmo depois de pedir, não existe disponíveis. O staff é simpático e bastante pronto para ajudar. O pequeno almoço é bastante diversificado e de qualidade. O staff que acompanhou o pequeno almoço foi prestável, tendo a gentileza de dar a experimentar queijo da serra.