Firstly I want to start by saying the lovely lady on reception was great - couldn't fault her at all, very welcoming, friendly and helpful. Unfortunately the same cannot be said for the horrible man who appeared to be the manager. Me my partner and our 3 young children broke down on the mountain, completely expectedly of course. We had an horrendous time waiting to be rescued for hours, then left stranded in courmayeur. Most of the hotel we tried were fully booked, I did however manage to charge my phone and found this place online - rooms for 5 of us are very difficult to find, and unnecessary. As we have our own pop up small cot for our 8 month old, and my 2 year old sleeps with me. We found a room for 3 and booked, can I add this has never been a problem for us in other hotel, and on this trip alone we stayed in 10 in both Italy and France and never been charged and treated like we were here. We were told we had to pay an extra 80euros, just presumably for the small children breathing the oxygen? As breakfast wasn't included, and the room wasn't amended or changed at all after paying this money. We still only had 3 beds, and for future reference this set up would not work for a child any older than mine - she's a very small snd slim 8 year old, the 'bed' they supply in a triple room is no more than a very narrow filmy camp bed. When I questioned why were being charged so much more, he was so rude and I felt intimidated and made to feel extremely unwelcoming. I was already in tears before this and he made it worse. This wa she last upset we needed after the unexpected expense costing us thousands and thousands, the extra cost at the hotel was nearly the sufferance of us being able to feed our children that night or not. The room was really tired too tbh, and for some reason the bath water was brown. I would never recommend this place to anyone.
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