Alpes Hôtel du Pralong

+ Belle suite avec vue Rénovation réussi de l’hôtel Ambiance “vibe” de l’hôtel Staff agréable - Room service à améliorer (club sandwich horrible, carte de 00:00-7:00 a revoir) Pas assez de navette (longue attente) staff très gentil, mais une navette en plus serais bien. Attention niveau balade chiens traîneau (gérant mal poli) une réservation de deux traîneau a était décaler de 10 au 13 (problème de chiens …) et ensuite le 13 on arrive en retard de quelques minutes (attente navette) le gérant refuse de nous accordez même un traîneau sur deux , me dit de voir le gérant, je demande c’est qui il répond moi avec insolence. Ne faites pas le tour en chiens traîneau. SCAM 8.5/10 Une navette en plus Une meilleure carte de nuit

My stay at the Alpes Hôtel du Pralong in Courchevel was very enjoyable. The location is ideal, with direct access to the slopes—a real advantage for skiing without hassle. The welcome was professional and attentive, and the rooms are comfortable, offering a beautiful view of the mountains. The wellness area is a nice touch after a day on the slopes, and the hotel's cuisine is of good quality. The overall atmosphere is calm and relaxing, with efficient and discreet service. It’s a place I would gladly return to for a stay that combines skiing and comfort in a great setting.

We have stayed and enjoyed this hotel before that’s why we came back this seanson. But we are truly disappointed and shocked by the things that went wrong and the reactions we got from the management against the problems we have have faced; especially from the blonde directress. Kids club was shut down for the whole week claiming that there was a seminar which there wasn’t; and when we say this to the management and ask for a replacement room for the kids, they said “they could not help and we could leave if we are not happy about this”. Especially the blonde directress talked down and insulted my wife when she came to warn my 3 year old daughter not to play around the lobby while the kids club was shut down!! Another thing, the jakuzi was shut down for 2 days and the room phones was not working for 4 days. Also, we asked for a kettle to boil water but they said they did not have a kettle and charged 10euros each time we asked for hot water. On the 5th day when we complained about these charges, they said “why don’t you ask for a kettle” and we found out that they actually have a kettle, but the first day they said they did not have one just to charge money for a hot water. Again, we liked this hotel but something is very wrong with the management this year. Also other families that we came across at the hotel who stayed here for many times before think the same way; something is wrong with this hotel this year! Hope they get this review to shaken up and get theirselves together, otherwise many old customers will not return!