Highlands Hotel

2pm Saturday May 17th. I've gone into The Highlands Hotel for lunch many times over the years and evening dinner sometimes as well. Generally the staff are very friendly and helpful. Also happy enough with the food most times. However, went in for lunch today. Reception person was at the desk. I told her I was going into the lounge where I always go as the coffee cafe part doesn't suit me since I'm disabled and in pain. It takes a long while to get from A to B. She could have easily told the waiting staff I needed a menu. It would have taken her about 3 mins. But no K didn't bother. She left me for 40mins in her sights, not bothered that I was not getting any service, before going down there herself for seemingly a chat and still no menu for me. Eventually I asked another costumer who came in to let the wait staff know there was a customer. That receptionist expected me to do her job. Its not that she doesn't know me as I'm a frequent customer. Normally I wouldn't wait 40 mins but I wanted to see how arrogant and badly behaved she could be. The waiting staff Clare and Tristan were lovely as were the two reception people Anne and Riaghan who came on at 3pm. There was only one couple checked in during that 40 mins. I don't know what kind of training this woman has but perhaps washing dishes is more suited to her than dealing with customers.

We didn’t stayed here. We just had some dinner. The food was the worst pricey food we have eaten during our whole three weeks stay in Ireland. We had Ceasar Salat , Chicken Wings and traditional Chicken with Bananas and Pineapple. The Chicken Wings were not eatable. We would not recommend to eat something here

I had come based on a recommendation from a work colleague. The older waitress serving was extremely rude and in my opinion would rather see the establishment close than crack a smile. Menus thrown on table, no specials but the table beside who i presume she knew got a completely different service. When we asked for bill didn’t get as much as a thanks!!!! Avoid at all costs