Elba Costa Ballena Beach & Thalasso Resort

Un sitio increible, la piscina de adultos espectacular, no dudaremos en volver

Todo muy bien, quizás un poco dejado la limpieza de las hamacas de la piscina. Mucho polvo. Pero muy agradable

Todo genial. Muy confortable y con muchas comodidades

Perfecto y agradable

FOOD POISONING and horrible customer service 1. I got severely food poisoned at the buffet. 2. There is mole in the bedrooms and bathrooms 3. The pools are not properly cleaned, leading to significant amounts of black algae. 4. Possibly bed bugs in the hotel - we have all been bitten by something during night at least Despite medical confirmation and pictures, the hotel manager denied all responsibility and said that it was “his business ethics to prove clients wrong”. When we asked for compensation for the extra night we were forced to stay in the room while I vomited he threatened that he would have the police arrest our family if we didn’t pay in full immediately. Horrible experience. Stay clear. Nice beach but unbelievably bad experience at a “4 star” hotel. Stay away if you care for your health.

My husband and I have just returned from a three night break at this disappointing hotel. The rooms were clean and comfortable but the facilities were poor. The swimming pool was open from 12:00 noon to 6:30pm. This was unacceptable as we enjoy a morning swim. Pool/beach towels could only be hired for €15 from the spa whose opening hours were 11:00- 7:00. The spa cost €28. We were told that parking would incur an additional cost of €20/day. Of the many restaurants listed only the buffet was open for breakfast and dinner (no lunchtime offerings!) Breakfast was chaotic with only one egg/pancake chef available and lengthy queues. The food/drink options for breakfast were acceptable, if a little bland in taste, and the food was not piping hot. Dinner was mediocre. We only had one dinner, preferring to drive some distance to get a good meal. There were no room service options. When my husband mentioned the lack of food available the receptionist told him they didn’t care about their customers!! He has written to the hotel detailing this!The rooms did have a minibar which had drinks and a Kitkat. I am disabled and had my walking seat stolen from reception when we were checking in. The staff were most unhelpful when I told them. I would not recommend this hotel.